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Denie · Post by **Denie** » Oct 17th 2002, 4:45 pm

AU actually told you they couldn't refund your credit card!

Oh that's just f***ing great. Now they now want us to dispute charges, which many credit card companies don't want to do because the charges occurred so long ago. It sounds like AU doesn't have the money to refund right now. Instead they have us file disputes with our credit card companies. They know it will take a longer period of time to resolve, thereby giving AU more time to get some money in.

Howard · Post by **Howard** » Oct 17th 2002, 5:05 pm

Someone ought to get *that* particular reply in writing and forward it on to the Internet-Credit-Card-Fraud-whatever department.

If it were me, I'd get the refund on my card--then cancel my card and get a new one.

phelix · Post by **phelix** » Oct 17th 2002, 5:06 pm

Denie wrote:AU actually told you they couldn't refund your credit card! Oh that's just f***ing great. Now they now want us to dispute charges, which many credit card companies don't want to do because the charges occurred so long ago. It sounds like AU doesn't have the money to refund right now. Instead they have us file disputes with our credit card companies. They know it will take a longer period of time to resolve, thereby giving AU more time to get some money in.

There's your internet fraud. The original poster should call Authroize.net and tell them AU is refusing to give refunds. Let's see how long AU stays in business without a merchant account.

Jason R · Post by **Jason R** » Oct 17th 2002, 5:08 pm

email me at jasonr@mscl.com and I will give you a contact at authorize.net.

So-Called Loon · Post by **So-Called Loon** » Oct 17th 2002, 5:44 pm

Geeez.

You're still nitpicking every minor insignificant speck of dust?
I didn't see anything about these posts by Jason which needed any more specificity.

When i read your posts and consider this fiasco of a business deal, it's like looking at the wreckage of a plane crash strewn over a wide field and barely even smouldering any more, and you seem to be strolling around looking under every scrap of metal as if expecting a survivor to be under there.

I think it's time we give it up and leave it to the authorities.

Cate wrote:
Jason Rosenfeld wrote:Cate,

If a company is acting "tapped-out," and also has at least $50,000 in double charges (which I can substantiate, btw). Then it is a possibility that a portion of the funds are from those charges.

Just to recap -

You said -

"Too many customers have been double or triple charged and I have no way of knowing if the sufficient funds are a result of these unauthorized charges."

and then -

"My big fear is that past unauthorized credit card double and triple bills paid BMG."

I think you should have been a little more precise in what you were saying.

Lurker1999 · Post by **Lurker1999** » Oct 17th 2002, 6:11 pm

So-Called Loon wrote:Geeez. You're still nitpicking every minor insignificant speck of dust? I didn't see anything about these posts by Jason which needed any more specificity.

When i read your posts and consider this fiasco of a business deal, it's like looking at the wreckage of a plane crash strewn over a wide field and barely even smouldering any more, and you seem to be strolling around looking under every scrap of metal as if expecting a survivor to be under there.

I think it's time we give it up and leave it to the authorities.

Some people will go to great lengths to defend people in indefensible positions out of a misguided sense of fair play. Nothing further needs to be said really. Talking to AU isn't worth the air time. The credit card companies will have a better time dealing with them. I'm sure when authorize.net starts getting hit with thousands of dollars of chargebacks AU's merchant account will be reviewed quickly.

So-Called Loon · Post by **So-Called Loon** » Oct 17th 2002, 7:49 pm

Fedup wrote:...("I'll take care of it") and my numerous calls ("Don't worry, Wade will take care of it when he gets back" or "I'll submit it to the accounting department, they'll take care of it ASAP") over the last 3 months.

I, too have gotten a lot of those wonderful reassurances.

dTheater · Post by **dTheater** » Oct 17th 2002, 11:32 pm

Howard wrote:If it were me, I'd get the refund on my card--then cancel my card and get a new one.

I would do exactly that if they didn't still owe me more money. I've recieved my $115 over-charge refund; now I'm waiting on the $99.98 refund. The second I get that, I'm cancelling my credit card, cutting in half, burning it, and undergoing a process that will erase all knowledge of AU from my memory.

They can't be trusted with my credit card number even 9 months after I gave it to them.

mental · Post by **mental** » Oct 18th 2002, 1:02 am

Ya know, you can just tell your credit card company to block any further transactions from AU...that's what I did. No need to cancel the card.

andrewgd · Post by **andrewgd** » Oct 18th 2002, 1:08 am

Wouldn't just asking for a new card be effective? Say the magnetic strip wore out, and you need them to send a new one. If you get a new one, the expiration date should change, and that would cause them not to be able to charge the card. Thats how my debit card works anyways, I'm not sure how it would work with credit cards.

special_k · Post by **special_k** » Oct 18th 2002, 2:19 am

cute. can we have an official document to that effect, "cate?" perhaps certified for authenticity?

-kassandra

Cate wrote: JMHO (which I realize isn't worth s**t) and at least my suspicions are far less damaging than the fraud allegations that have been going around for days.

I will stick around to hear from Robert and then I am outta here.

episapia · Post by **episapia** » Oct 18th 2002, 3:40 am

I don't mean to offend anyone here, but I have a question that's been on my mind for a while. For the people who ordered with their credit card, and were double/triple charged . . . why did you pay it? Why didn't you take it up with the credit card company and AU while it was happening? Was there no other choice but to pay? I've been trying to think of answers, like maybe people didn't notice a charge from AU on their statement, but I don't think that many people could've misread one piece of paper. I'm just having a problem understanding this. Maybe it's really obvious and I'm missing the main point . . . anyway, that's my question.

DrLemonBurn · Post by **DrLemonBurn** » Oct 18th 2002, 3:52 am

For the people who ordered with their credit card, and were double/triple charged . . . why did you pay it?

That's actually a very good question.

My credit card company said we should just pay the bill and if a refund didn't show up within 60 days, then we'd go through the work of disputing the charges, etc.

But I'm kind of going through this with my mom for the first time, and I don't really know exactly what I'm talking about.

It sure seems to me like we should have just plain not paid. I dunno. Anything that has to do with money confuses me.

And on a completely unrelated note, what does

mean?

episapia · Post by **episapia** » Oct 18th 2002, 3:57 am

Well it says Mr. Green . . . maybe he's green with envy?

episapia · Post by **episapia** » Oct 18th 2002, 4:04 am

I was billed this month for the DVD . . . on the same day Amazon offered the set. So I cancelled the order with the credit card company when I got the statement, and I didn't have to pay. It is currently "under investigation," meaning they're taking care of it . . . I feel better about what the cc company tells me than the response I got from 4 emails and 2 phonecalls to AU cancelling. I was just lucky, I waited for a release date, and skipped the pre-order. I am so grateful that I didn't pre-order with AU. The best part is, AU doesn't have my money to begin with because I caught it in time. That's what confused me. I didn't understand why people gave AU the extra money in the first place. But I suppose it's a different situation, since I wanted to cancel mine to begin with, and wasn't reporting a double charge.

~Eve

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