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- My So-Called Life (Pi... - #1 »
- Dancing in the Dark - #2 »
- Guns and Gossip - #3 »
- Father Figures - #4 »
- The Zit - #5 »
- The Substitute - #6 »
- Why Jordan Can't Read - #7 »
- Strangers in the Hous... - #8 »
- Halloween - #9 »
- Other People's Daught... - #10 »
- Life of Brian - #11 »
- Self-Esteem - #12 »
- Pressure - #13 »
- On the Wagon - #14 »
- So-Called Angels - #15 »
- Resolutions - #16 »
- Betrayal - #17 »
- Weekend - #18 »
- In Dreams Begin Respo... - #19 »
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You cancelled... but did you really?I think Ross is afraid to come here. He's become our human punching bag. Of course, that's his own fault. If only there were a button somewhere that I could push. To force me to stop talking.
Not to get off track but I'd rather keep the hate focused on AU instead of other posters.  Everyone's entitled to their approach. Cancel, don't cancel, etc. But for those in the cancel camp with me I recommend the most effective way to strike back against AU is to file disputes for EVERYTHING. Even if you're told by your credit card company that you can't get money back, talk to the supervisor. Then write to them by snail mail which is still more effective nowadays than email.Then write the Attorney General of California (which I've done) and the Better Business Bureau for the Sacramento area (which I've also done). Basically make it a commercial hell for AU. Since the only language AU can understand it money (i.e. they want ours and will never give it back) I intend to hurt them as badly as I can where it counts. In the bottom line. And if my chargeback is responsible for them getting their merchant account dropped I'll be delighted. I want what's mine back and I want them to pay for their misdeeds. That sounds like a good subject for a new thread "Share the hate and get nothing from AU". you're right we shouldn't attack each other - after all we are all fans of mscl. I have explained my position elsewhere. But just to give a super brief summary here - I'm a mom who ordered this set for my daughter. She signed the petition. I am not a shill for AU. I AM a skeptical customer. I am also a fan of MSCL ... I have only seen 6 episodes and would love to see the rest. I can't be all bad now can I?
I called AU last week to cancel my order. I have no doubt it wasn't entered in the system because when I asked how much my refund was I got an angry, "You will get back however much you were charged to begin with." He definitely wasn't entering anything into the computer. I also got this email from Mike, but my account hasn't been credited. My husband is calling AU tomorrow to find out if my order is cancelled. Should be interesting!
Jenny My attempt to calm everyone down:
I recieved that same email, but it said to allow 1-3 business days for the request to be processed . . . and if it doesn't show up by then to call AU, again. I wrote 4 emails trying to cancel my order, then gave up and called. Someone picked up on the fourth call, and they were very helpful and polite. The man I spoke to (foolishly I forgot to write down his name) told me that they are literally getting hundreds of emails CANCELLING orders, and they are so backed-up, as usual, and are trying to process all of the cancellations. I know we have every reason to gang up on AU, but I felt so much better after I called, and I am trying to understand their position. I actually felt guilty talking to that guy on the phone, because so many people are cancelling. He hardly tried to talk me out of it. So, I am trying to be patient. I also called my credit card company about a week ago, so atleast I know they'll take care of it. I suggest everyone do the same.
Been there, done that unfortunately. I've had this conversation many times. The guy on the phone is always apologetic, claiming they have hundreds of transactions to process and they'll get to yours as they can. I would highly recommend that you immediately call your credit company and dispute the charges.
 I was told precisely the same thing after the missed September shipping date. I've made additional contacts with AU and still no refund. Been a member since sometime BR (before Ross)
Cate, I do respect your right to post here and disagree with me, but what kind of excuse is there for this?
Of the approximate 360 people who submitted requests to correct double charges and triple charges through the DryGrass.com site (which is, in fact, being accessed by AU.com), we sent out a survey. The survey ONLY went to people who had been marked as PROCESSED by AU. In other words, somebody from AU went in and marked the request as processed. If there was a problem, there was a way for AU to indicate this from their admin form. The survey question was a "yes or no" question: "Was this double charge corrected by AU.com?" Here are the current results (as new responses come in, the results update): Total: 205 Yes: 35 No: 170 17% of people who had their orders marked as "PROCESSED" actually received a credit for the overcharged amount. Here is the data, stripped of last names: First Name Refunded Submission Date Refund Date Adam XXXXXX No 13-Aug - Adam XXXXXX No 19-Aug - Aimee XXXXXX No 9-Aug - Alexandre XXXXXX No 26-Aug - Alicia XXXXXX No 12-Aug - Alison XXXXXX No 22-Aug - amy XXXXXX No 8-Sep - Amy XXXXXX Yes 1-Sep 3-Sep Anastasy XXXXXX No 28-Aug - Andrea XXXXXX No 1-Sep - Andrew XXXXXX Yes 11-Aug 14-Aug Andrew XXXXXX No 8-Aug - Andrew XXXXXX No 3-Sep - Andrew XXXXXX No 12-Aug - Andrew XXXXXX No 16-Aug - Ann XXXXXX No 19-Sep - Anthony XXXXXX No 10-Sep - Atalanta XXXXXX Yes 17-Aug 24-Aug Austin XXXXXX Yes 18-Aug 1-Sep Ben XXXXXX No 10-Aug - Brian XXXXXX No 24-Aug - Brian XXXXXX No 5-Sep - Britney XXXXXX Yes 13-Aug 21-Aug Carlos XXXXXX No 26-Aug - Carlos XXXXXX No 22-Aug - Caroline XXXXXX No 9-Sep - Carolyn XXXXXX No 20-Aug - catherine XXXXXX No 12-Aug - Catherine XXXXXX Yes 15-Aug 23-Sep Chris XXXXXX No 19-Aug - Chrissa XXXXXX No 9-Aug - Christina XXXXXX No 26-Sep - Christopher XXXXXX No 26-Aug - Christopher XXXXXX No 14-Sep - Christopher XXXXXX No 19-Aug - Claire XXXXXX No 22-Aug - Claire XXXXXX No 25-Aug - Claire Sheppy XXXXXX No 27-Aug - Claudio Roberto XXXXXX No 19-Aug - Clifton XXXXXX No 23-Aug - Courtney XXXXXX Yes 8-Aug 18-Aug Dan XXXXXX No 6-Sep - Daniel XXXXXX No 19-Aug - Danielle XXXXXX No 22-Aug - David XXXXXX No 31-Aug - David XXXXXX Yes 25-Aug 26-Sep Debbie XXXXXX No 12-Sep - Deborah XXXXXX No 28-Aug - Deborah XXXXXX No 26-Aug - Denise XXXXXX Yes 8-Aug 14-Aug diana XXXXXX No 2-Oct - Diana XXXXXX No 10-Aug - Donna XXXXXX No 20-Aug - Donna XXXXXX No 9-Sep - Douglas XXXXXX No 3-Sep - edwin XXXXXX No 3-Sep - Elbert XXXXXX Yes 9-Aug 19-Aug Elizabeth XXXXXX No 19-Aug - Elwin XXXXXX No 15-Aug - Engly XXXXXX No 11-Aug - Erik XXXXXX No 28-Aug - Erin XXXXXX No 10-Aug - Evelin XXXXXX No 26-Aug - Florian XXXXXX No 19-Aug - Garret XXXXXX Yes 22-Aug 10-Oct glenn XXXXXX No 19-Aug - Gregory XXXXXX No 19-Aug - Hajime XXXXXX No 5-Sep - Hannah XXXXXX No 27-Aug - Hannah XXXXXX No 22-Aug - heidi XXXXXX No 22-Aug - Helen XXXXXX No 22-Aug - henrik XXXXXX No 19-Aug - Inti XXXXXX No 22-Aug - Jacqueline XXXXXX No 31-Aug - James XXXXXX No 14-Aug - James XXXXXX No 30-Aug - James XXXXXX No 22-Sep - James XXXXXX No 20-Aug - Jason XXXXXX No 18-Aug - Jason XXXXXX No 30-Aug - Jeff XXXXXX Yes 26-Aug 1-Sep Jeff XXXXXX Yes 26-Aug 1-Sep Jeffrey XXXXXX No 17-Sep - Jeffrey XXXXXX No 14-Sep - Jeffrey XXXXXX No 17-Aug - Jeffrey XXXXXX No 31-Aug - Jenna XXXXXX No 25-Aug - Jennifer XXXXXX No 13-Aug - jens XXXXXX No 19-Aug - Jerry XXXXXX No 22-Aug - Jessica XXXXXX No 11-Sep - Jillian XXXXXX No 9-Aug - Jillian XXXXXX No 9-Aug - Joanna XXXXXX Yes 27-Aug 26-Sep Jodee XXXXXX No 27-Aug - Jody XXXXXX Yes 19-Aug 30-Sep John XXXXXX Yes 16-Aug 20-Aug John XXXXXX Yes 22-Aug 10-Oct John XXXXXX No 4-Sep - John XXXXXX No 16-Aug - Jon XXXXXX Yes 13-Aug 14-Oct Jon XXXXXX No 17-Aug - Jonathan XXXXXX No 24-Aug - Justin XXXXXX No 3-Sep - Kamal XXXXXX Yes 18-Aug 21-Aug Kamal XXXXXX Yes 18-Aug 21-Aug Karen XXXXXX No 21-Aug - Kathleen XXXXXX No 8-Aug - Kathryn XXXXXX No 22-Aug - Kathryn XXXXXX No 12-Aug - Katie XXXXXX No 29-Aug - Keith XXXXXX Yes 19-Aug 7-Oct Kelly XXXXXX No 22-Aug - Ken XXXXXX No 15-Aug - Kenneth XXXXXX No 17-Sep - Khalid XXXXXX Yes 9-Aug 27-Sep kim XXXXXX No 26-Aug - Kirsten XXXXXX No 17-Sep - Kirsten XXXXXX No 17-Sep - Kori-Kai XXXXXX No 8-Sep - Kristen XXXXXX Yes 9-Aug 10-Sep Kristin XXXXXX No 11-Aug - Kristin XXXXXX No 21-Aug - Kristin XXXXXX No 20-Aug - Laura XXXXXX No 25-Aug - Lauren XXXXXX No 22-Aug - Laurin XXXXXX No 26-Aug - Leah XXXXXX No 13-Aug - Leah XXXXXX No 25-Aug - Lee XXXXXX No 15-Aug - Line XXXXXX No 2-Sep - Loïc XXXXXX No 1-Sep - Lori XXXXXX No 20-Aug - Manuel XXXXXX No 3-Sep - Marcia XXXXXX No 20-Aug - Marcia XXXXXX No 21-Aug - Marianne XXXXXX No 15-Aug - Mark XXXXXX No 19-Aug - martin XXXXXX No 18-Aug - Martin XXXXXX No 12-Aug - Mary Beth XXXXXX No 22-Aug - Matthew XXXXXX No 4-Sep - Matthew XXXXXX Yes 24-Aug 6-Sep Matthew XXXXXX No 10-Aug - May XXXXXX No 15-Aug - Melina XXXXXX No 14-Aug - Meredith XXXXXX No 11-Sep - meredith XXXXXX Yes 25-Aug 14-Oct meredith XXXXXX Yes 25-Aug 14-Oct Michael XXXXXX No 27-Aug - Michael XXXXXX Yes 25-Aug 10-Sep Michael XXXXXX Yes 13-Aug 11-Oct Mohamed XXXXXX Yes 16-Aug 12-Sep mohamed XXXXXX Yes 7-Sep 11-Oct Molly XXXXXX Yes 20-Aug 17-Sep Myra XXXXXX No 17-Aug - Nancy XXXXXX No 6-Sep - Nathan XXXXXX No 29-Sep - Nathan XXXXXX Yes 10-Aug 29-Aug Pamela XXXXXX No 2-Oct - Patricia XXXXXX No 25-Aug - Patricia XXXXXX No 20-Aug - Paul XXXXXX No 11-Sep - Paul XXXXXX No 19-Aug - Paul XXXXXX No 31-Aug - Pete XXXXXX No 22-Aug - Peter XXXXXX No 14-Aug - Priscilla XXXXXX No 2-Sep - Rand XXXXXX No 14-Aug - rhiannon XXXXXX No 6-Aug - Rich XXXXXX Yes 12-Aug 21-Aug Richard XXXXXX No 16-Aug - Rita XXXXXX No 22-Aug - sandrine XXXXXX No 20-Aug - Sara XXXXXX No 21-Aug - Scott XXXXXX No 10-Aug - Scott XXXXXX No 17-Sep - Scott XXXXXX No 13-Sep - Shannon XXXXXX No 26-Aug - Sharon XXXXXX No 9-Aug - Sharon XXXXXX No 14-Aug - simon XXXXXX No 5-Sep - Simon XXXXXX Yes 20-Aug 20-Sep Stacey XXXXXX No 26-Aug - Stacey XXXXXX No 27-Aug - Stanley XXXXXX No 20-Aug - Stephanie XXXXXX No 23-Sep - Stephen XXXXXX No 17-Aug - Stephen XXXXXX No 9-Aug - Steven XXXXXX No 22-Aug - Stuart XXXXXX No 3-Sep - test XXXXXX No 1-Sep - Thurman XXXXXX Yes 14-Aug 20-Aug Tiffany XXXXXX No 8-Aug - Tiffany XXXXXX No 8-Aug - Tim XXXXXX No 24-Aug - Tim XXXXXX No 3-Sep - Tim XXXXXX No 6-Sep - Timothy XXXXXX No 13-Aug - tom XXXXXX No 25-Aug - Victor XXXXXX No 26-Aug - Virginia XXXXXX No 15-Aug - William XXXXXX No 10-Aug - Zoe XXXXXX No 20-Sep - I took the liberty of calculating some stats on the posted data. I'll spare you my sarcasm. Refunds by Month Aug - 12 Refunds Sep - 15 Refunds Oct - 8 Refunds Of those people refunded... Number of days between form submission and refund Minimum - 2 Days Median - 19 Days Maximum - 62 Days Of those people not refunded... Number of days since form submission Minimum - 14 Days Median - 55 Days Maximum - 71 Days Who is onlineUsers browsing this forum: No registered users and 7 guests |
