how to go about contacting credit card company...

[kate]

maybe this question is too simple and i shouldn't post it but i've never been doubled charged nor have had anything like this go wrong in my years of internet purchases (but maybe it's a sign i need to stop buying stuff on the internet, it'll atleast cut my debt). anyway, do i just call my credit card and ask for the forms to be sent to me? i know i was billed again 79.98 on the 13th of august when i had already previously paid this. i filled out the form to anotheruniverse but i haven't heard anything yet. i will give them some more time but judging from everyone else's posts maybe i shouldn't wait too long. thanks for reading.

[kate]

and another thing, has anyone been double charged by AU more than once? just wondering.

[Anakin]

and another thing, has anyone been double charged by AU more than once? just wondering.

I'm not double charged up to now. But I'd read someone posted in this forum said he/she had been triple charged.

[Anakin]

and another thing, has anyone been double charged by AU more than once? just wondering.

I'm not double charged up to now. But I'd read someone posted in this forum said he/she had been triple charged.

[mephisto]

anyway, do i just call my credit card and ask for the forms to be sent to me?

on your credit card statement you should have a phone number. call them and tell them what happened

my credit card company suggested that I call AU and try to solve it (and giving them 10 days to fix the double charge). if that shouldn't work I have to send them all the material I've got from AU to show them, that I ordered only once but was charged twice.

[somamoon]

maybe this question is too simple and i shouldn't post it but i've never been doubled charged nor have had anything like this go wrong in my years of internet purchases (but maybe it's a sign i need to stop buying stuff on the internet, it'll atleast cut my debt). anyway, do i just call my credit card and ask for the forms to be sent to me? i know i was billed again 79.98 on the 13th of august when i had already previously paid this. i filled out the form to anotheruniverse but i haven't heard anything yet. i will give them some more time but judging from everyone else's posts maybe i shouldn't wait too long. thanks for reading.

You might not have to fill out any forms - all I had to do was explain the situation to a rep over the phone. As for how long to wait - that's up to you. My bank has a time limit on disputing credit card charges - it has to be within 60 days of the charge. I considering waiting longer and hoping that AU cleared up this mess, but my overcharge happened on the 25th of July. I didn't want to wait any longer and lose my right to dispute the charge.

[somamoon]

Oops - Double post.

[kate]

Want to know something funny? I basically predicted my own fate. I was triple charged and the guy from comicstore/anotheruniverse admitted this when i called. so i found out was overcharged by almost $200! hahaha. i just find this funny now, albeit frustrating. i'll be angry if i don't get my money back, but for now the fact that i predicted my own fate is rather amusing, in a not so nice way. but yeah, i was charged an additional 115 last month and 79.98 again this month. no wonder my cc bill was bigger than expected. whoa. i have to fill out forms with my cc company because like someone else said i only have 60 days to do that. thanks to the person who mentioned that otherwise i might have not paid attention to this detail. man, where did the $115 come from? it's not even the right price or something that makes any sense. weird.
kate

[kate]

alright, i figured out that the 115 is the new price, the one that has the bonus dvd on it. bleh, that makes me more upset.... if i preordered does that mean that i get a bonus disk even if i only paid 99.98 (well technically, i've paid almost $300 as of now, ha)? and what exactly is on said bonus disk? will i even get the lunchbox? if you ask me, those of us who've been overcharged should just get the dang things for free. oh and when i called today the guy at AU said he didn't even know how long it'd take to get the refund from them, "maybe a couple of weeks." okay, i'll stop whining now.
Kate

[mephisto]

alright, i figured out that the 115 is the new price, the one that has the bonus dvd on it. bleh, that makes me more upset.... if i preordered does that mean that i get a bonus disk even if i only paid 99.98

preorder: all episodes, bonus disc, lunchbox, 99.98
normal: all episodes, bonus disc, 115.00

without the people preordering the set there would be no set. So that was just a way to say thank you. Of course that was before the double charges happened

anyway, on the bonus disc they have interviews with the show creators/producers, I think with Snuffy Walden and perhaps a documentation about MSCL (is the Museum of Radio and TV willing to charge a bit less?)

[mephisto]

double posting (I guess an effect of the double charging)

[kate]

thanks, i guess just as long as i get the triple charge fixed then everything will be gravy. glad to know i get the bonus dvd too.