Please post your experience trying to get a full refund

[Lurker1999]

AU started charging my credit card right away basically (3/1, 3/27 and again 8/9). My credit card company won't do anything about the first 2 charges so I'm stuck. Please post if you successfully get a full refund of all of your charges from AU and what you had to do to get it.

Instead of paying double to a crooked company I'd much rather buy for half price from one that charges you on shipment. I'm no longer interested in the "bonuses" that will probably never ship anyway.

[pgh kenny]

Someone reported on this forum that they successfully received a refund for an overcharge by sending anotheruniverse.com a certified letter with documentation of the overcharges on a debit card. Maybe that would work if you are cancelling your order.

I'm old school, but I tend to think letters are more effective than telephone calls or emails.

[episapia]

I am one of the lucky ones. I've kept track of the dvd set way back when it was the first pre-order. I decided to wait until they were made, and had a definite ship date, so I ordered it about a week before sept. 17th. I was charged this month for the set, but I have a while before the payment is due. So in the meantime, I have written AU an email cancelling my order, and I am calling my credit card company tomorrow, telling them about AU's unethical treatment, charging for an item that was never recieved nor shipped. Hopefully it will work out.

[episapia]

By the way, I stated this a little earlier, but it's being pushed down the list and I'm afraid nobody will read it, so I am posting it again. I hope someone can help me:

"Maybe someone can help me. I ordered the set from Amazon, but the 10% discount didn't go through? Did I do something wrong? Do you have to type something in? I don't need anymore discounts, I've recieved four. Thanks to everyone that sent them. But can someone help me use them?"