Cash Back?

[hollis27]

Is anyone else out there concerned about cancelling their AU order and never seeing their money again? I've been double-charged, I'm considering going to Amazon, but quite frankly I'm scared that if I do then I'm out about $200....I rarely order online, and I've certainly never had an experience like this, so to those of you who are educated in this area, if that were to happen, what could a person do about it?

[Sammy Jankis]

I think it all depends on when you pre-ordered and if you used a credit card or not. If you used a CC and it was within 60 days or so (depends on credit card company), then I would strongly suggest contacting your credit card company and ask them to place the charges on dispute after you notify AU of your cancellation request. I believe this would be your best approach. I did this with my double-charge and my credit card company took care of it and my order with AU was cancelled.

[JPP13]

Hollis, like it was said, check with your credit card company. Some banks will have varying protections. Make sure you speak with a manager. The reason the dispute is "late" is because the product did not ship on the promised 9/17/02 date. Thus, the awareness of the breach by AU did not occur until that date. I would try explaing that to your CC company. Try being a bit persistent.

If that is no help, the next option is to pressure AU. Make a complaint to the local Attorney general if AU wont give you a prompt credit. By prompt, I would expect it within 7 days. This should help you decide what you are going to do about buying it elsewhere.

Beyong that, there really isn't a whole heck of a lot which can be done. Filing a small claims lawsuit is probably not worth your while.

[Lurker1999]

I get the feeling if you cancel your order AU will just put your refund in the same queue with the rest of the double/triple charges, meaning you'll never see your money again. Ever.