Request for Information

Ross Rojek · Post by **Ross Rojek** » Oct 4th 2002, 10:58 pm

Anyone who is still waiting for a credit could you please e-mail me with your order number in the subject, and preferably from the e-mail address you ordered from?

Put a short note as to how you reported it in the first place - phone, e-mail, customer service form etc.

I want to go through them myself in the next week and check everyone's orders.

ross@anotheruniverse.com

Jason, if you could make this a sticky post I'd appreciate it.

Zach · Post by **Zach** » Oct 5th 2002, 1:05 pm

Just emailed you, Ross!

Thanks!

Zach

pete · Post by **pete** » Oct 5th 2002, 6:17 pm

what if we don't know our order number?

dTheater · Post by **dTheater** » Oct 6th 2002, 9:44 pm

Pete,

All they need to look up your order number is your full name. I never received a conrete receipt of my purchase and the electronic receipt I recieved almost 8 months ago is long gone on a previous computer. But I've called AU with only my name and address and they were able to give me my info.

Ross Rojek · Post by **Ross Rojek** » Oct 7th 2002, 1:14 pm

pete wrote:what if we don't know our order number?

Full name and the e-mail address you used when you placed the order.

special_k · Post by **special_k** » Oct 7th 2002, 1:32 pm

just e-mailed you ross- hope this is resolved quickly. i'll not add anything else as much of what i might say has already been expressed by other posters.

-kassandra

mercury · Post by **mercury** » Oct 10th 2002, 8:44 am

has anyone that wrote to ross after he posted this sticky actually received a credit? i'm still waiting on about 200 bucks in triple charges.

Lurker1999 · Post by **Lurker1999** » Oct 11th 2002, 7:57 pm

Merely an e-mail assuring me he would look into the matter. Then probably laugh and start up another company and project to collect more cash.

neppie · Post by **neppie** » Oct 12th 2002, 7:44 pm

What about all of the people double charged who do not visit this forum? Wouldn't a mass e-mail be more a more effective way to make sure no one due a refund is overlooked?

Post by **Natasha (candygirl)** » Oct 12th 2002, 7:52 pm

That's what a normal person who feels a responsiblity to their company's customers might think, but we're talking about AU.

Machiavelli · Post by **Machiavelli** » Oct 15th 2002, 4:50 am

Still no sign of a refund for my doublecharge, despite an e-mail over a week ago from Ross saying he'll sort it out.

How difficult can it be to refund my money?

wendylady · Post by **wendylady** » Oct 16th 2002, 7:04 pm

I would like to say that I was doublecharged at the end of March for TWO DVD sets and still have not been refunded. Unfortunately, I noticed the first charge (beginning of March) and missed the second charge at the bottom of my bill. They actually tried to triplecharge me in July, but I had changed my address so it didn't go through. Lucky me. I really don't understand how they could try to charge me again in July "by accident." I can understand the March charge being a mistake, but I'm really fed up with this whole situation. I've called AU 3 times, emailed Ross, filled out the drygrass, etc. and nothing yet. My credit card company said I couldn't dispute the charge because it happened more than 60 days ago. Argh.

Jessica Popsicles · Post by **Jessica Popsicles** » Oct 18th 2002, 11:40 am

I haven't seen a refund yet either. When I asked to have my order cancelled I received a reply in a few hours. Now I haven't heard from Ross for a few days since I asked him when he was planning on having my credit processed.
Just emailed Jason and filled out the DryGrass form like he asked to try and help things out.

mephisto · Post by **mephisto** » Oct 18th 2002, 11:48 am

Ross Rojek wrote:I want to go through them myself in the next week and check everyone's orders.

"next week" was last week - still no refund

great work, Infomercial-Man!

fnordboy · Post by **fnordboy** » Oct 18th 2002, 11:51 am

mephisto wrote:
Ross Rojek wrote:I want to go through them myself in the next week and check everyone's orders.
"next week" was last week - still no refund

great work, Infomercial-Man!

well he did say 'check' not fix

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