the details of shipping charges/billing

[kmacp]

i posted this in another thread a few days ago, but i haven't gotten a response, so i thought i'd try it on it own
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I'm a little concerned about billing... i've found my "receipt" from AU and it's not very specific... it doesn't say what i've ordered or what i was charged or (what i was looking for) which credit card i used. I'm cancelling one of my cards, and i don't want to be denied a product i ordered more than 1/2 a year ago beause they can't charge me shipping.

that's another question.

The reason given for AU charging us a LONG time ago was that they couldn't keep the confirmation "open" that long, so how is that they're going to be able to charge for shipping?
and if it's just as easy as charging us, and that's it, then why couldn't they have done that for the product costs itself?

maybe all of these questions have already been answered, but i haven't received an email about anything since the beginning of June (when we were told to expect it in a little more than a month ) and quite frankly i resent having to wade through this message board looking for some valid responses. ( updated note since original posting : i have read the DVD FAQ's, but this wasn't addressed... just the amount of the shipping costs)

I'm not exactly feeling encouraged to call AU either, with hearing other peoples' stories of poor customer service.

so if anyone has any light they could shed on this for me either send me a private message or post here
i'd appreciate it.

thanks

[JodyK]

To be sure which credit card was billed, check your credit card bill. I believe mine was under "Comic Store".

By the way, I was overcharged and within a week of mailing all of my copies of bank statements (to where I had the DVD charged), I was refunded the money. I sent it certified, and the money AU owed me was credited to my account before I got the little green card back.

They were very helpful to me. I seriously doubted them, but they turned out very helpful. Wade does know what he is doing.