Mass Mailing Update

Jason R · Post by **Jason R** » Jun 10th 2003, 12:57 pm

Hi all. On Friday, after repeatedly warning AU.com to respond about the status of the bonus materials that they used to justify their 52-76% markup over Amazon (76% if you paid $115) prices, and having not received a response that adequately addressed those questions, I wrote to 3,000 email address that I either obtained from the initial orders, or via the drygrass.com customer support database.

As of right now, 73 people have notified me that they have registered new complaints with the Internet Fraud Complaint Center as a direct response to that email.

This is in addition to prior fraud complaints registered in the last 6 months for overcharges and failure to refund cancelled orders.

The way I see it, we can now say that NOBODY received what they paid for. Customers paid for a collector's set at a considerable premium and received nothing more than what may in fact be the most God-awful customer service ever documented, and certainly nothing less than an online mugging.

I cannot 100% predict where this will all lead, but I am fairly certain that AU.com's days of ripping off their customers, vendors and suppliers are drawing to an end.

If you have not yet filed a complaint, I recommend that you do it as soon as possible. If you need assistance, email me at rosenfeld@drygrass.com.

Jason Rosenfeld

Jason R · Post by **Jason R** » Jun 12th 2003, 10:30 am

That number is now 89. Do I hear 100?

tpfarr · Post by **tpfarr** » Jun 12th 2003, 3:45 pm

I just registered a complaint #I03061215369995

Naomi · Post by **Naomi** » Jun 13th 2003, 9:12 pm

I've just filed a complaint

Jason R · Post by **Jason R** » Jun 13th 2003, 9:30 pm

102 reported now.

smidge · Post by **smidge** » Jun 14th 2003, 1:10 am

I've done my part, so you can add me to the count.

blueone · Post by **blueone** » Jun 14th 2003, 8:44 am

Is there any point filing a complaint being in Europe?

Still waiting for the extra stuff..

Jason R · Post by **Jason R** » Jun 14th 2003, 8:48 am

Yes. You are in Europe, but you got mugged in the US by a US company.

Benebula98 · Post by **Benebula98** » Jun 15th 2003, 4:10 pm

Hey,
I did mine a few months back, is that being included in the total count?
*BEN*

Jason R · Post by **Jason R** » Jun 15th 2003, 11:09 pm

in this count, i'm only counting the current ones. i know that there were plenty of older ones.

also, Ross should know that FTC complaints are next. did you know that it is actually illegal NOT to communicate with your customers when there is a shipping delay? apparently ross doesn't know this either.

andrewgd · Post by **andrewgd** » Jun 16th 2003, 12:07 am

Jason R wrote:did you know that it is actually illegal NOT to communicate with your customers when there is a shipping delay? apparently ross doesn't know this either.

Yeah, we knew that.

http://www.mscl.com/forum/viewtopic.php ... mail+order

I know there was at least another thread that went into that in detail. Maybe Candygirl can find it.

http://www.ftc.gov/bcp/conline/pubs/bus ... lorder.htm

fnordboy · Post by **fnordboy** » Jun 16th 2003, 3:08 am

andrewgd wrote: I know there was at least another thread that went into that in detail. Maybe Candygirl can find it.

HA! Maybe?? Candygirl is psychotic..err...psychic when it comes to finding the right threads. It scares me how good she is at it.

emsef · Post by **emsef** » Jul 7th 2003, 12:29 pm

Not sure if you're counting me, but I registered a complaint.

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