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HeatherK · Post by **HeatherK** » Oct 18th 2002, 4:10 am

I'm not sure what you mean by "why did you pay it?"? Hee. I'm a student which means by default that I *haven't* paid off my balance, not by far. I know I called my CC company the same day I got my statement. They told me to take it up with the company and only file with them(the CC company) as a last resort since I was worried that my order would get cancelled.

As far as "paying" it otherwise, dude, it's a credit card--they're like the mafia. They take what they want. I can't just *not* pay them. It doesn't work like that. I have finally filed the appropriate paperwork with them to get the refunds, but still nada so far.

<--still waiting on $230 from AU. I'd like the interest back, too, but I'm not holding my breath over here.

KrokRos · Post by **KrokRos** » Oct 18th 2002, 10:22 am

episapia wrote:I don't mean to offend anyone here, but I have a question that's been on my mind for a while. For the people who ordered with their credit card, and were double/triple charged . . . why did you pay it? Why didn't you take it up with the credit card company and AU while it was happening? Was there no other choice but to pay? I've been trying to think of answers, like maybe people didn't notice a charge from AU on their statement, but I don't think that many people could've misread one piece of paper. I'm just having a problem understanding this. Maybe it's really obvious and I'm missing the main point . . . anyway, that's my question.

Actually I didn't use a credit card. My card uses the money directly from my account so I had no choice.

fnordboy · Post by **fnordboy** » Oct 18th 2002, 11:22 am

KrokRos wrote:Actually I didn't use a credit card. My card uses the money directly from my account so I had no choice.

Ditto. The minute they overcharged me (TWICE!!!

) my money was out of my hands.

I did get my first refund, but as of yesterday my second refund has not come through.

episapia · Post by **episapia** » Oct 18th 2002, 12:18 pm

Right. That's why my question was for the people who used their credit cards, not their debit cards. I feel really bad for all you debit card people.

GordLacey · Post by **GordLacey** » Oct 18th 2002, 12:23 pm

Cate wrote:Jason, people put their trust in you from day one to help them realize the dream of the best fan driven MSCL DVD box set ... and that included Lunch Box, and bonus disc packed with all kinds of goodies. We paid our money up front because, as you stated, it was required from BMG. Part of the delay with the bonus disk was that we were waiting for cast interviews that you were setting up (twice, at least), but sadly, did not happen. My point is not to bash you but to say that people deserve to receive what they signed on for from day one and paid for.

Actually, Jason was not setting the interviews up, Steve Joyner was. I remember one of the possible dates was back in June, but something happened and that fell apart.

Gord

Post by **Natasha (candygirl)** » Oct 18th 2002, 2:29 pm

episapia wrote:I didn't understand why people gave AU the extra money in the first place.

No one "gave" extra money to AU. The reason we have been calling it FRAUD is because AU charged people's cards AGAIN without customer authorization. That means no one knew about it until their credit card statements came and they saw another $115 charge and said, "WTF? I already paid AU a few months ago." That is not customers "giving" extra money to AU - that is AU taking it illegally.

As far as not paying that portion of the credit card bill, all that does is add interest to the balance.

episapia · Post by **episapia** » Oct 18th 2002, 2:35 pm

OK - everybody, please read this carefully. My simple question is . . . why did you not take it up with the Credit Card Company as soon as you saw it on the statement?! That is all i am asking. I have credit cards, I understand how they work, I'm not an idiot. It is a credit card, not a debit card, so AU didn't just take your money. Did the credit card company turn your request down and say "there is nothing we can do about this" when you asked them about the double charge? Were people to afraid to ask? It sounds like a few of you are afraid of your cc comp., refering to them as "the mafia" and such. The basic question is, how did you challenge the charge from AU? Was it even challenged at the time? Simple questions. There is no need to be sassy.

HeatherK · Post by **HeatherK** » Oct 18th 2002, 2:54 pm

I wasn't being sassy, nor am I afraid of my CC company. As a matter of fact I just got off the phone with them a few minutes ago about this.

It's like Candygirl said (way better than I did), they took it without asking! My CC company said that since I gave them my CC number in the first place *in good faith* that it was AU's fault I was double-charged. They just took it---trust me, I have been trying my ass off for three months to get AU to give it back but sometimes crooks are just crooks. Because *they* had my number, they took it and I was required to pay BY LAW unless I can prove they screwed up.

That's like asking why victims give muggers their wallets. THEY TOOK WITHOUT ASKING.

Post by **Natasha (candygirl)** » Oct 18th 2002, 2:54 pm

Why? Let me recap for you since you apparently haven't read about ALL the drama here. AU said that they would credit everyone for the double and triple charges. They warned customers that if we contacted our credit card companies (1) it would create problems by potentially receiving double credit for the charge from the CC company and AU (2) it might result in our orders being cancelled.

Being the trusting consumers that we are, people assumed that AU was NOT lying and would, in fact, credit back the double and triple charges.

Remember, this was MONTHS ago when we were still under the impression that the double and triple charges were an accident and the set would ship shortly.

I'm not trying to be sassy with you, but after months of dealing with AU and reading about all the problems people have encountered on the board, it's a little annoying to have people post the equivalent of "how could you have been so stupid?"

HeatherK · Post by **HeatherK** » Oct 18th 2002, 3:03 pm

Crap, I can't edit my post, but to answer your question--I called my CC company the same day the statement came. It is AU that is putting its head in the sand and claiming that they are overwhelmed by their own lack of forethought. If they only had the capacity to send out 2,000 sets---here's a thought---stop taking orders at 2,000! Math is fun, kids!

It is AU that are being the bastards here and refusing to honor their good faith agreement, and my CC company is going after them. In the meantime, I just have to wait, to complain, and to hope that they don't declare bankruptcy before we all get our money back.

socalledfan · Post by **socalledfan** » Oct 18th 2002, 3:07 pm

HeatherK wrote:Crap, I can't edit my post, but to answer your question--I called my CC company the same day the statement came. It is AU that is putting its head in the sand and claiming that they are overwhelmed by their own lack of forethought. If they only had the capacity to send out 2,000 sets---here's a thought---stop taking orders at 2,000! Math is fun, kids!

Heh...not only did they NOT stop taking orders at 2000, those crooks still have the order form up for these DVDs. Which means that every day, poor unsuspecting new customers are getting themselves into this load of crap. ARRRRRRRRRGGGH!!!!! I truly hate this crooked company and wish we would all get our damn money back today! Oh....sorry....I must have been dreaming there for a second... our money is gone forever.

Post by **Natasha (candygirl)** » Oct 18th 2002, 3:08 pm

HeatherK wrote:It is AU that is putting its head in the sand and claiming that they are overwhelmed by their own lack of forethought. If they only had the capacity to send out 2,000 sets---here's a thought---stop taking orders at 2,000! Math is fun, kids!

Exactly and now they're "overwhelmed" because of the constant phone calls and emails from the MSCL customers. Gee, if they hadn't screwed up and lied to everyone in the first place they wouldn't be so overwhelmed with cancellations and refunds now. And if they had credited the double and triple charges, I don't know, in July and August when they occurred, then they wouldn't be swamped with trying to do them now in the midst of the cancellations and refunds.

Then we hear about poor Wade and the accounting department being overworked and backed up (which I do believe). What normal companies do when they get busy is hire temps to do the bitch work. Like "you take phone messages," "you sort through the emails," "you process the credits," etc. Oh wait, but that would take MONEY which AU apparently doesn't have.

David Lambert · Post by **David Lambert** » Oct 18th 2002, 3:57 pm

Cate, back on Page 3 of this thread, wrote:We paid our money up front because, as you stated, it was required from BMG.

I don't see why Jason, or anyone else, let this bit pass. BMG never said that anyone should pay up front. AU did. Period.

lance · Post by **lance** » Oct 18th 2002, 4:29 pm

Cate,

Pot calling the kettle...what?

Have to keep adding fuel to the fire eh Jason.

Lance Man

episapia · Post by **episapia** » Oct 18th 2002, 4:39 pm

candygirl wrote:Why? Let me recap for you since you apparently haven't read about ALL the drama here . . . I'm not trying to be sassy with you, but after months of dealing with AU and reading about all the problems people have encountered on the board, it's a little annoying to have people post the equivalent of "how could you have been so stupid?"

JEEZ! Candygirl, contrary to popular opinion, I have been here throughout all the drama. I've read hundreds of posts on this forum, and I UNDERSTAND what happened with this whole catastrophe of the making of the MSCL DVD set. I didn't know I was risking my claim to "knowing what's going down" by raising one question.

I knew I wasn't going to get anywhere with this topic. I had no intention of offending anyone on this board, and I certainly didn't intend to come across as insulting. My question wasn't "How could you have been so stupid?" and I'm sorry if it sounded like that. I just/simply wanted to know what exactly happened when the double/triple charges occured. I wanted to better understand how all of these problems got started from the beginning. I hate AU as much as the next person. So just forget it! This topic is apprently to touchy to even ask a question, and if I keep asking I'll get on everyone's bad side. I come to this forum for help just like everyone else.

I hate when people on this forum jump down your throat as soon as you ask a question.

~Eve

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