UK overcharged customer seeks similar to share woes

[martin ball]

I am one of the many people who was overcharged on 12 August.

I have filled in the complaint form - received 1 reply that my complaint had been read.

Did not receive a refund.

I e-mail mike - no answer

Did not receive a refund

I have e-mailed ross - no answer, not even to say that it would be looked into.

Still have not received a refund.

How much longer, or what else should I do to get a refund? I take it that AU won't refund the interest I am being charged on the overcharge.

I can, and have, waited for a refund. It is annoying but if it being sorted out then OK. What really bugs me is that nobody tells you anything, or even responds to you.

Does anyone have any other helpful suggestions of people to contact to try and get this sorted out? As I live in the UK calling AU is not really an option. Or should I just put it in the hands of my credit card company?

Regards

Martin

[Concettina]

Martin~

If I were you, I'd call the Credit Card people to at least make them AWARE of the situation, and ask their advice. If you've waited 2-4 weeks that's plenty time for AU to get in contact and at least tell you something is being done. I called Visa as soon as I noticed the triple charge ($69.95 on the 9th of August, and another $69.95 on the 16th of August) - and they were very helpful, and they also noted the situation on my file. They were going to dispute the charges immediately, but we then decided to give them two weeks to put it right themselves. They have one week left.

I got one e-mail off Ross on Thursday, but I know this was only because Jason (bless him) asked him to answer my e-mails. He (Ross) said he would get back to me before the end of that day after looking into it - he never did.

I'm NOT going to call AU about this - not with no guarantee that it'll be taken care of (and from all I've heard, the majority that have called have received no refund yet). IF there was a guarantee I would - IF I was in the US I'd be calling their free phone number until it was sorted. But I'm not prepared to lose even MORE money out of this by continually calling the USA from the UK - it's pathetic!

I'll continue to send them 2 e-mails per day for another week as I've been doing - then it's going to be in the hands of the credit card people, unless they've either refunded me or I've heard back from one of them guaranteeing that I'll be getting my refund shortly.

I really am disgusted - not by the triple charges particularly (though they should NOT have happened, but I do understand that mistakes happen), but by the total lack of respect they are giving their customers afterwards. They've taken money from us - and we're probably going to be losing money on the exchange rate if we ever ARE refunded, not to mention the interest that you mentioned, either that or some of us are going to be up to $200 short this month having to pay the CC bill to avoid the interest. I won't even get into the poor souls in the US that paid by Debit card.

This is NOT acceptable - do AU really give a damn? The hell they do.... otherwise they would get this sorted NOW! If they had taken immediate action and refunded people, I'm sure that this would have been forgiven, but 2 months on some people still have not received refunds, damn it!! If my refund isn't sorted somehow within the next week or two, you'd better believe that I am going to report this to every place I can think of. I would also suggest Watchdog for those in the UK:

http://www.bbc.co.uk/watchdog/contact/

If they get enough complaints they may well look into it.

And yes I am NAGGING. AU - REFUND ALL THE PEOPLE WHO'S MONEY YOU HAVE STOLEN - NOW, NOT NEXT MONTH OR NEXT YEAR!

~Concetta