Has anyone canceled their order and recieved a refund?

[Mr Glass]

Ross said the same about having my order processed next week. I only hope that processed actually means 'refund' rather than 'get lost'.

[Sammy Jankis]

I think I've done almost everything humanly possible to try to cancel my order (in chronological order):

10/5 - Left a cancellation voicemail to AU Customer Support (888-5COMICS) - No response
10/5 - Emailed AU Customer Support of my cancellation wishes - No response
10/6 - Filled out the DryGrass webpage to notify cancellation
10/7 - Filed dispute with my CC company
10/8 - Emailed Ross directly on Tuesday which he replied that day, "Will do"
10/12 - Faxed CC dispute form back to my CC company

Hopefully one of these will result in a refund. *Fingers crossed*

[Zach]

After much thought...I decided to cancel my order with AU. After all this time the bonus disc and lunchbox aren't really appealing to me anymore.

When I cancelled I emailed Ross, AU themselves, and I put in a cancel through drygrass. Oh, and I think I'm going to call AU Monday morning as well.

If all of that didn't get the point across...then I don't know what will.

Well....now I'm on my way over to Amazon to pre-order the set!

Zach

[Lurker1999]

This is like a bankrupcy proceeding basically now. Every lender (i.e. us) will be clamoring at the company's doors for their money. Unfortunately we're not even going to get the benefit of pennies on the dollar likely. Cancellation is in order.

[andrewgd]

I wrote to Ross, Drygrass, and Mike last Friday. Ross emailed me Saturday and said it would be credited "first of the week."

Today at 2:05 I recieved the following email from mike@anotheruniverse.com:
-----------------------------------------------

Mike McCullough has taken your problem out of the queue. This is usually a sign that it has been processed, however, Dry Grass Partners, LLC cannot control how the site is used. If this email is in response to a billing error, we recommend allowing 1-3 business days for the change to post. If it does not show up in this time, call 888-5-COMICS or call your credit card company.

Mike McCullough wrote:
Cancellation Noted
Credit submitted
10/14/02
-------------------------------------------------

As of 6 pm, no pending credit has shown on my account, although this could be bank delays. The previous credit from them (for the double charge) showed up immediately.

We shall see if it is true or not. Fingers crossed!

[frail_bbeditor]

Could someone post Ross's email adress? OH and any other email adresses that you think I should write too in order to cancel and get back all the money they owe me. Thanks!

[David Lambert]

ross@anotheruniverse.com

[Jason R]

Gord sent a survey last night to all people who had been marked as "processed by mike mccullough" since the inception of the drygrass.com site.

we asked if the customers had received a credit. the current responses (new people are responding all the time. i think 360 received the email):

Total: 158
Yes: 25
No: 133

Only about 16% that were marked as "processed" and credited ever received a credit (but less than half have responded thus far).

[Wendy5579]

I'm about to send an email to ross to cancel my order, Should I send it to anyone else ?? And should I fill out the form on the dygrass site also ??

Wendy

[GordLacey]

I'm about to send an email to ross to cancel my order, Should I send it to anyone else ?? And should I fill out the form on the dygrass site also ??

Wendy

You can fill out the form on the drygrass site for information purposes, but emailing Ross directly is the best bet. Jason likes to keep track of the cancellations through the drygrass site because it's a solid record that AU can't deny. There is no way for them to delete something out of there, and you'll be emailed if it's read by someone at AU.

Gord

[Lurker1999]

My request from the Drygrass form was taken out of queue today with a blurb about cancellation noted, credit submitted. I'll believe it when I have my money back. My dispute forms are being mailed to my cc company to backup the claims I've already filed.

[jenrose]

my order has officially been cancelled. I honestly don't believe that anotheruniverse will be coming through with the product they promised. I emailed Ross and Drygrass.com. I really hope that my credit card is credited soon because i don't have the time to deal with this anymore. I'll post when i have my money back.

[pete]

I don't see how I can have any faith that I will receive a refund if I cancel my order if i still haven't received a refund for my double-charge...

[kmacp]

here's my problem...
i cancelled my f*ckin' credit card a month ago. (had too many.. trying to minimalize, yada, yada) Had there been any indication on my supposed receipt i probably would have waited it out, and cancelled later, however i just had to go rooting through my credit card statements back to March to find the big charge. and lo and behold, on my CANCELLED card
so i'm writing to ask for a money order refund... how low do you suppose my chances are?!

[Denie]

here's my problem...
i cancelled my f*ckin' credit card a month ago.
i'm writing to ask for a money order refund... how low do you suppose my chances are?!

My Guess –
Your chances are somewhere in between hell freezing over and Christina Aguilera wearing an outfit that doesn’t make her look like a slut.

Sorry...I really do wish I could be more optimistic for you.