got AU's email!

[modo]

got this five minutes ago....

molly




THE LONG WAIT IS ALMOST OVER...

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TThe long wait is almost over! The "My So-Called Life" DVD's are almost done. BMG has finished authoring them and has moved them to manufacturing. They should be done in a week or so and then they will be put in transport to us. They will ship IMMEDIATLY upon arrival at our California warehouse.

Because of the wait you have been forced to endure we want to ship the disks as soon as possible. PLEASE BE AWARE: We will not have the Lunch Box or the Bonus Disk at the time of shipping. The Lunch Box is shipping VIA Hong Kong. Best case is early October for remainder of the package. THERE WILL BE NO ADDITIONAL CHARGE FOR THE SECOND SHIPMENT!


We apologize for the delays on this project. The scope of this project was bigger than anything we had attempted before. The randomness and reasons of the delays far eclipsed anything we were told to expect. The result of which was you, the fan, being longsuffering and understanding enough to stick with us. We appreciate all your faith and understanding that each and every one of you has given us. THANK-YOU!


If you have tried contacting us by Phone/e-mail or the customer service forum and have not gotten a response, one will be forthcoming. It has taken us awhile to catch up with all requests.


In addition, we have a number of people who have had the CC card they used to order the DVD set incur a duplicate charge for the transaction. We would like to have you good folks check your CC statements and please let us know if this has happened already. You can e-mail dvdsupport@anotheruniverse.com to tell us. Some of you have been in touch already and we thank you for that. We are processing them as quickly as we can.

[DrLemonBurn]

Hi.

But enough chit-chat. I filled out the customer service form like a week or so ago, so it hasn't been all that long. Relatively speaking. Anyhoo, referring to the last paragraph in the e-mail, should I send an e-mail to dvdsupport@anotheruniverse.com as well? I assume not; at least not for a while. But... should I? I have a couple of odd credit card credit card statements, somewhat different from a simple double- or over- charge. At this point, I'm much more concerned about getting the set than having my credit card stuff fixed (I've talked to my cc company, and I think I'm fairly safe for a while longer), so I don't want to complain so much that I don't get it .
Or is it ?
Or maybe even ... I don't know anymore.