Question for Jason RE: cancelled orders & CC refunds

[mrsoul]

I cancelled my order by phone on October 17th. I don't know who I talked
to but he said I would be getting a credit to my credit card for "whatever
I paid" which should be $99.98. Of course I haven't received a credit yet.

I've talked to my credit card company and was told that the merchant has
30 days from the date of the call to process my credit. So I can't file a complaint with my credit card company until November 16th.

Can you tell from your drygrass.com site if AU is processing the credits yet? Do you think I'm likely to get a credit before November 16th?

[Jason R]

According the latest survey, no.

According to what AU is telling customers, no.

they are using (and admitting this!) "all available resources" to ship the product to those who have not cancelled their orders.

Meanwhile, I also know that Wade and Thomas are not at work, and I certainly view them as "available resources." They could be processing refunds all day if Ross Rojek wanted it.

[libellina17]

Another Universe wrote in their email (the one where they say you are taken off the queue) that they would refund within 1-3 days. Try sending a copy of that email to your credit card company. If you need, I can post it / forward it to someone.

[mrsoul]

libellina17 wrote:
-------------------------------------------------------------------------------
Another Universe wrote in their email (the one where they say you are taken off the queue) that they would refund within 1-3 days. Try sending a copy of that email to your credit card company. If you need, I can post it / forward it to someone.
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I would appreciate it if you could forward it to me at mrsoul@ev1.net.
Thanks a bunch.

[Rickie Love]

please?
kingcosta@earthlink.net

Thanks much!

[Mr Glass]

Much appreciated if you could forward to me too -
littlebeasts@hotmail.com

Thanks!!

[libellina17]

From mike@anotheruniverse.com Wed Oct 23 10:25:34 2002
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Date: Wed, 23 Oct 2002 10:25:34 -0700
From: mike@anotheruniverse.com
Subject: MSCL DVD: Problem Processed
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Mike McCullough has taken your problem out of the queue. This is
usually a sign that it has been processed, however, Dry Grass Partners, LLC
cannot control how the site is used. If this email is in response to a
billing error, we recommend allowing 1-3 business days for the change to
post. If it does not show up in this time, call 888-5-COMICS or call
your credit card company.

Mike McCullough wrote:
Cancel noted
Refund in process
10/23/02