Search found 106 matches

by Ross Rojek
Aug 12th 2002, 12:38 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: My 2 cents worth
Replies: 3
Views: 1267

Couple of comments about this. We were informed by BMG that they set would be to us at the beginning of June, and that they wanted payment in full prior to doing the authoring. We informed EVERYONE at that point (April) that we had an estimated ship date, and that we were going to have to be pre-pai...
by Ross Rojek
Aug 8th 2002, 10:41 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Fight back against Another Universe
Replies: 15
Views: 3311

Yes folks there have been lots of problems. And we've been trying to fix them as fast as we can find them. Wade is the guy answering the phones all day. And 80% of his time is dealing with MSCL questions and problems. He's supposed to be the receptionis, but has ended up becoming the answer guy. The...
by Ross Rojek
Jul 23rd 2002, 7:02 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: So, did anyone get the MSCL t-shirt from AU?
Replies: 10
Views: 2256

foolishoptimist wrote:Anyone know if there's been movement on their rediculous overseas shipping charges?
We'll have a schedule out next week. It'll be easier if people order together (it costs us the same for 5 or 6 shirts). But it isn't inexpensive to ship overseas if we want to make sure it gets there.
by Ross Rojek
Jul 12th 2002, 11:10 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ripoff - don't be fooled
Replies: 32
Views: 7215

When this thing finally ships, I'm going to find a nice, friendly 24 hour bar and not leave for 2 days. The shirts got delivered yesterday and look good. All of them will be shipping today, so those close to CA should be seeing them by beginning of next week. We'll also have a alternate (read cheape...
by Ross Rojek
Jul 11th 2002, 3:56 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ripoff - don't be fooled
Replies: 32
Views: 7215

By the way - No one who ordered the set in March was charged $115. That price change didn't happen until we sold out of the collectors set in April. We didn't even know we'd need to raise the price from $99.98 to anything else in March. We were just hoping to get enough orders to cover the amount we...
by Ross Rojek
Jul 11th 2002, 1:31 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: MSCL Tee
Replies: 14
Views: 3377

Just so you know....

We're expecting the first shipment of shirts to go out tomorrow. Maybe that'll help people realize that we actually are a business and trying to get the stuff people want into their hands. As far as the overseas rates go, sending it surface wasn't a option for AU, just due to tracking. For this, I c...
by Ross Rojek
Mar 27th 2002, 4:34 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: The pre-pay deal
Replies: 65
Views: 12992

Re: DVD buyers beware!

Actually there has been very little problem with this. Last count I saw, less than 10 people had choosen to cancel (including you). Actually a vast majority of the international customers are repeat customers. And while they do buy some exclusives, most of our sales are currently available products....
by Ross Rojek
Mar 27th 2002, 4:27 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: The pre-pay deal
Replies: 65
Views: 12992

Re: DVD buyers beware!

That's ok with me. I'll let the bookeeper know that you'll be doing a chargeback, and not to worry about your credit. Corporate greed? If we sell more than 4,000 we start to make money. Until then it's a loss leader. It may be available from someone else at some point. Between now and next year, any...
by Ross Rojek
Mar 27th 2002, 4:06 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: DVD question
Replies: 31
Views: 7408

Re: eBay auction?

Well there are a few places we won't ship, but we'll do it to Finland for sure.

E-mail me at ross@anotheruniverse.com and I'll work it out with you.
by Ross Rojek
Mar 27th 2002, 4:00 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: The pre-pay deal
Replies: 65
Views: 12992

Re: DVD buyers beware!

As we told all the international orders, we would charge exact shipping when we were ready to bill, minus $6.00 (about the free shipping for the US). Things change. Particularly when working with a company like BMG. We didn't sell out of 5,000. we sold out of 2,500. Which, BTW, is less than BMG is r...
by Ross Rojek
Feb 16th 2002, 4:30 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: More DVD Questions
Replies: 4
Views: 1764

Re: More DVD Questions

Disc one will be the same as the current release. Disc 2-5 will be episodes 4-19, and bonus material. That way any fan that bought the first disc doesn't have to re-buy it from us (I personally hate it when that happens to me).
by Ross Rojek
Feb 13th 2002, 4:59 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: DVD error! Help!
Replies: 1
Views: 1592

Re: DVD error! Help!

someone is looking into it, but e-mail me at ross@anotheruniverse.com with your name and I'll make sure I keep you in the free shipping catagory.
by Ross Rojek
Feb 13th 2002, 4:48 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: DVD Question: Subtitles
Replies: 2
Views: 1442

Re: DVD Question: Subtitles

so far the sub-title decision is that we are re-authoring the first DVD (to add sub-titles and improve the quality) and we'll be putting French, Spanish, German and English subs on every episode.

Any yes we can change your order. E-mail justin for that.
by Ross Rojek
Feb 10th 2002, 1:29 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Oh do I have Good News!!! (DVD UPDATE)!
Replies: 33
Views: 7591

Re: Questions about Pre-Order

Without having to reprogram the shopping cart for this, we used the coupon as a work around. However the transactions are not being automatically processed right now. They'll be reviewed before processing and no one should be charged the shipping fee in the pre-order transaction. If it happens we'll...
by Ross Rojek
Feb 10th 2002, 1:22 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Oh do I have Good News!!! (DVD UPDATE)!
Replies: 33
Views: 7591

Re: Outrageous shipping charges

As posted on the MSCL splash page at anotheruniverse.com, we'll be charging exact shipping on overseas orders. Continental US orders will be $5.95 shipping and $1.00 insurancce. Until the package is done, we won't know exact charges on shipping (thus we aren't charging any shipping at this time). As...