Search found 18 matches

by henrik
Apr 15th 2003, 1:19 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: New Email from AU 4/8/03
Replies: 14
Views: 3895

Why fix everyone's problems when you can just fix the ones of people making a stink on a message board? Sadly this appears to be the case. Yes - and it makes me so angry! Ok, I have got my money back, but I want EVERYONE to be refunded. Grrr! Those of us that have gotten our money back have obvious...
by henrik
Apr 13th 2003, 5:37 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: New survey sent out.
Replies: 18
Views: 8722

Jason: Exact! I'll be low-profile until I'm sure that the cheque they sent me cleared. Then I will contact them again to claim the rest of the money they owe me - interest rates, overcharge/overdraft charges and the costs for returning the request form to them. I won't give up until they have refund...
by henrik
Mar 25th 2003, 5:58 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Please post here if you have received a refund...
Replies: 62
Views: 16036

I got my cheque yesterday. I specifically asked for an International Money Order, instead they sent me a personal cheque. Unfortunately, American personal cheques have this little "feature" that they can't be cleared at once (unless you pay approx 80 USD...). This means that I'll get my money now, b...
by henrik
Mar 21st 2003, 7:37 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Message To Ross Part II
Replies: 8
Views: 2687

jason wrote:Makes you wonder whose card was used to pay BMG!
Our cards, in a way...
by henrik
Mar 19th 2003, 11:19 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: IFCC
Replies: 11
Views: 3276

I did.
by henrik
Mar 14th 2003, 4:12 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: anyone else not get a refund form?
Replies: 8
Views: 2525

I answered AU's email the same day as I received it, and got my refund form last friday (and sent it back yesterday). In other words: it took some time.
by henrik
Mar 12th 2003, 11:30 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: refund form in snail mail
Replies: 23
Views: 11361

May I ask what interest rate you charged AU? I hope it was like 25% like the credit card companies do. I haven't decided yet. I'll probably go for 12% (normal interest rate for delayed payments here in Sweden) or 25%. I'll charge them from the date that I requested my refund - 7 months ago. I will ...
by henrik
Mar 11th 2003, 7:56 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: refund form in snail mail
Replies: 23
Views: 11361

I got mine today. I will return it to them, but I will not include my card number. I'll claim refund of the 180 USD that they charged my, and I will add the p&p costs and interest charge (is that the correct expression?) for the the seven months long delay.
by henrik
Dec 17th 2002, 6:24 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ross and AU; an unpopular viewpoint.
Replies: 21
Views: 5050

if they have cashflow problems, they need to tell it like it is to their customers. The one thing RR never quite seemed to get - the goodwill from the MSCL fans that he had for taking this project one might have cut him a great deal of slack if he had been upfront about what the problems were. Defi...
by henrik
Dec 16th 2002, 7:48 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: erraneous email addresses
Replies: 5
Views: 1706

could it be that the end is nigh? I guess so. Some of their email addresses still work, though. I sent the email to these addresses: ross@anotheruniverse.com, ross@comicshop.net, crackwhoreceo@fuckedcompany.com, leslie@anotheruniverse.com, mike@anotheruniverse.com, wade@anotheruniverse.com, dvdsupp...
by henrik
Dec 16th 2002, 7:43 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: erraneous email addresses
Replies: 5
Views: 1706

erraneous email addresses

I just sent AU my daily email, and I got an error message in return stating: " ----- The following addresses had permanent fatal errors ----- <thomas@anotheruniverse.com> (reason: 550 Error: thomas@anotheruniverse.com does not exist on this system) <customersupport@anotheruniverse.com> (reason: 550 ...
by henrik
Dec 10th 2002, 6:42 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: VISA customers from Sweden/Scandinavia waiting for refunds?
Replies: 8
Views: 2005

i have finally gotten forms from my bank and visa, so i'll fill them with information later this week. i will include cross-references to those of you that contacted me. i'll email you later this week.
by henrik
Nov 29th 2002, 4:51 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Double billing - an idea just occurred to me.
Replies: 7
Views: 1374

I was only charged 20 USD in March. Then they took 80 USD at two different occasions in August.
by henrik
Nov 26th 2002, 1:45 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: VISA customers from Sweden/Scandinavia waiting for refunds?
Replies: 8
Views: 2005

I live in Sweden and waiting for refund from AU. When I talked to my bank about this, they said it it would probably take a couple of months before I got my money back, so if there is anything we can do to speed it up, just tell me what I have to do. you can email me at henrik@twisterella.com if yo...
by henrik
Nov 26th 2002, 11:58 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: VISA customers from Sweden/Scandinavia waiting for refunds?
Replies: 8
Views: 2005

VISA customers from Sweden/Scandinavia waiting for refunds?

I just talked to VISA in Sweden, and they asked me to write them a letter and to tell them about all my problems with AU. They also wondered if there were other Swedish (and maybe also other europeans) who are waiting for refunds from Another Universe. Appearently this gets higher priority at VISA i...