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I am writing a followup to my original post for anyone who may care, because I actually got AU to help me out, and I think my DVD rollercoaster ride is over! Well, the 888 5COMICS number never did me any good, nor did the number that medellia77 replied with. Thomas didn't respond to my email. Counte...

William, I'm not picking on you specifically because there have been a LOT of people asking the same questions over and over, but is there ANYONE on this forum who actually uses the search function before starting new threads and asking questions? For the record, I did do a search to try to find a ...

Well I am an international order but also a UPS order, so I wasn't sure if I was supposed to choose the one about UPS or about International orders. (I chose the one about international.) And my status is that I have gotten a UPS tracking number, but it still says "Billing Information Received", eve...

I wanted to post again in this thread to remind you that I am still looking for a phone number to call. AU hasn't returned my call from Wednesday, and hasn't responded to my email from the same day. My tracking info still says "Billing Information Received", so my DVDs are definetly still at AU, and...

I was going to ask if anyone knew of an e-mail address for AU so I could find out what the other orders might cost. thomas@anotheruniverse.com sometimes responds to emails sent to him, though it make take 2 days. But you are only concerned with the bonus disc costs, so I guess 2 days won't make muc...

Yeah, I know that I can't expect AU to actually do anything they're supposed to, but my question is, can I legally state that I should not have to pay shipping? Was free shipping actually promised by AU?

I, too, wish I was told about the additional charges. I live in New York, so I should not have to deal with international payments. But because of the delay in shipping to this fall, I changed my shipping address to London, where I am currently studying for the semester (only for another 3 weeks tho...

But isn't it more because they sent it by UPS? Didn't someone say that if they had sent it with the US Postal Service, the charges would have been a lot less and/or there would be no charges? I know that when people have sent stuff to me in London, they always send it USPS, because via UPS it's hell...

No way! So who's email address is it?

You are joking about that email address, right? UPDATE: I called the 888 number again after posting here, and suddenly there was room for a voice mail, so I left one. I also just emailed Thomas. But I have a feeling now they are just going to make sure to get my DVD set out of the warehouse before t...

Oh, and another thing...My set isn't being sent to my apartment, it is being sent to my school's program building, because that's where mail is supposed to be sent to here. So if they show up there and need $50 for the package, what is going to happen? I don't see why the people in the office would ...

The thing about all people who preordered getting free shipping as a "we fucked up"...was that an official statement, or was that just message board talk? Meaning, if they do charge me shipping (if my DVDs ever get here), can I complain to them that they weren't supposed to?

Here is my story. I ordered back in February/March. I was double charged in August. (I got my money back from my credit card company, but the credit card company has yet to have it settled with AU.) I am abroad for the semester so I switched my shipping address to London, because the DVDs were suppo...

I'm in the UK and my tracking number was emailed to me last night. The DVDs will hopefully get to me by the end of the business week.

Martin, I will ask you this because you seem to be the only one who knows anything and who responds to anything. (Probably because you don't work for AU! I bet it's in their contract as an employee there to not answer any questions or give customers any information.) Do you have any idea how long it...