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I did exactly what you talked about here with my bank card yesterday- got a supervisor on the line, explained that I was one of many who was being mistreated in this way, etc., the whole nine. THEY COULD NOT HELP ME BECAUSE - BY LAW - I only have 60 days in which to file a dispute over a charge. Ap...

If AU has no intention to pay us back, how can we expect him to send us a letter saying that he will? I don't think I can get a written confirmation. I e-mailed Ross twice today and I understand he may have a lot of e-mails to answer to but he didn't e-mail me back saying he would take care of my c...

pgh_kenny -- I think you are probably right that the refunds are / will continue be inconsistent. (For example, I was baffled why so many of us remained unrefunded for the double charges when others seems to have received theirs. It infuriated me, I'm not ashamed to say.) It doesn't escape me that I...

In all fairness to Ross, I feel I have to post that I cancelled on 10/8 and my credit card has been refunded as of this morning. (I just checked my statement online.) I am still in a state of great surprise, but I am very relieved and happy. So don't give up. (I, like many of you, was also double ch...

I am extremely pleased to report that I canceled my order on 10/8 by emailing Ross, and as of this morning, my credit card has been refunded in whole, both the initial $20 charge and the subsequent $79.98 charge. I checked my credit card statement online and I almost fell out of my chair in shock an...

I decided to cancel my order because I don't care enough about the lunchbox or bonus disc to remained entrenched in this debacle any longer. I wrote to Ross, and he agreed to cancel my order and issue a full refund. I even asked him to put it in writing should I need written verification for my CC c...

My advice to all: CANCEL your orders and order from AMAZON. Also file with you CC for any money you may have give them. Even if the charge is a few months old, your CC may still be able to do something if you give them the background. If you are holding out for Jason, I will be surprised if he is c...

I thought there should be a place for people to share how things progress for them after they cancel their orders. I filled out the automated form to cancel, but since I'm not sure that's still in effect, I also emailed Ross personally since that is what he requested we do via this forum. I asked hi...

I want to emphasize what has already been posted in this thread. After waiting for more than 1 month since my initial double charge complaint to AU and never receiving my refund, I finally disputed the charge with my credit card company. I supposed that dispute is in the process of being settled rig...

David, I applaud you for doing whatever mysterious thing you did to actually earn an apology from Ross Rojek and an assurance that your account will be credited. It's too bad that AU can't offer the rest of us the same courtesy. I have disputed the double charge with my credit card company, but I ha...

I emailed Larry Karpen at the address listed above, and this was his reply, just FYI: BMG Special Products is a business-to-business division of BMG and we do not sell directly to consumers. We are the manufacturer of the upcoming MSCL DVD box set yet have no issues with the sales of the set to cons...

I have some questions about the Great DVD Debacle of 2002. Background: Preordered in March (#W3210644); was charged $20 in March and subsequent $79.98 in April. Was charged $79.98 again in August. I've filled out the customer service form, sent emails to the appropriate people, called and talked to ...