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If the bonus material was made available online, and was downloadable, I would be willing to learn how to use my DVD burner and help some people out.

Tomorrow night CBS is reairing the episode with Tom Irwin.

unfortunately, email has proven a less than effective way of communicating with everyone. if i cannot post even order numbers, I simply have to give up. I will be back on April 6 to see if anyone received their refunds. jason Jason, I know a lot of people have posted this in the past, but I wanted ...

It's good to see that shipping the lunchbox and bonus disk is still AU's "pririty"
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Finally got my set from AU (but I won't rest until I get everything else I'm owed). Must say, that after seeing all of that artwork being posted on the board, I'm disappointed by the slipcovers - I think they could have been a little more creative than that. Otherwise, I'm thrilled to finally have t...

(916) 450-0707

The few times I called, I was always able to speak to someone. Hopefully you get through to someone soon!

My last e-mail from AU didn't have the tracking information, and finally today they sent me the UPS link, so I am apparently getting my DVD's on December 2nd (the day after my birthday)!

Just so you know, you're not alone. I also got an e-mail without the tracking number (no link to UPS either). I'm not holding my breath waiting for AU to respond to my request for the number, and I'm hoping against all hope to get my set this week (that is if it has made it out of the UPS facility -...

Was there a link in the email? If the link didn't work(mine didn't, but it could've been the way Entourage read it), the tracking number is actually in the link it should start with a number then the letter Z. You should be able to copy/paste that number from your email into the UPS site to track i...

Finally got my e-mail from AU telling me that my set has been shipped (eps. 4-19), and that I can "track it using the tracking number below:"

Funny thing is...no tracking number was written

That's the site where I picked up the 3 episode MSCL dvd, before this box set became a reality. They're prices are really good, and it's worth paying the little extra for faster shipping, however free shipping is offered.
I shop a lot online, and that site was one of my better experiences.

I received an e-mail from AU on October 4th confirmng that my order was not cancelled (as they had previously told me), and that I was in the queue for a refund of my double-charge. Needless to say, I too have not received my credit, despite the e-mails, and speaking to Wade on the phone. Also, thei...

I called at 1:00 eastern time (I'm in NJ), and I got through right away. I used the number that tuatara had listed in an earlier post.

I just finished talking to Wade, and he remembered me from the last time I called a few months ago. He assured me that my order was indeed not cancelled, and that I will be receiving a credit for my overcharge, as they are working on all of those as we speak. I know I'm breathing a sigh of relief ri...

For months I fought AU to charge my account for the remainder of the balance, and finally after they realized their error (they messed up my credit card's expiration date), I was charged twice. I sent a message through that customer service form, and received an e-mail a few weeks later telling me t...