Double Charge and Cancellation Refund Update

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Jason R
"Mr. DVD"
Posts: 1627
Joined: Jan 30th 2002, 1:42 pm
Location: New York

Double Charge and Cancellation Refund Update

Post by Jason R » Oct 23rd 2002, 4:10 pm

Every few seconds, I am receiving an email from the drygrass.com site, stating that Mike McCullough at AnotherUniverse is reading problems and marking files as "processed." Since it is impossible to process 3 refunds in 10 seconds, I am assuming that they are merely clearing the queue, as they did in August. Only about 15% of those people received refunds, probably as a result of further complaining.

That's fine. I let AU know that we will be surveying all customers to find out if the refunds are received. If not, we are instructing the customers how to report a claim to the IFCC.

Thanks
Jason Rosenfeld

north_Star98
Yearbook Team
Posts: 147
Joined: Dec 3rd 2001, 5:18 am

Post by north_Star98 » Oct 23rd 2002, 4:12 pm

ahhhh jason i just got one of those responses!!! but i didn't even pay anything with my credit card...i just want my 20 dollar check deposit back now

<-- will bug them till they cave in

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