did people who cancelled receive any confirmation

[DrLemonBurn]

I sent a cancel e-mail on Tuesday, received a terse response in a couple hours, and was refunded my original $79.98 and $20 in a day or two. Pretty sweet, eh? I do still have 200 some odd $ left in overcharges, however, and those were supposed to be refunded on Monday (i.e., before I canceled).

I think this is funny (odd) because he refunded the money that would be difficult to get back, and left the stuff I can get my credit card company to deal with...

[Rickie Love]

I did exactly what you talked about here with my bank card yesterday- got a supervisor on the line, explained that I was one of many who was being mistreated in this way, etc., the whole nine. THEY COULD NOT HELP ME BECAUSE - BY LAW - I only have 60 days in which to file a dispute over a charge. Apparently, this law was passed about 5 years ago. They literally cannot do it, she said. I tried everything, and she agreed that in this case it was extremely unfair that I was being penalized for being so patient, but there it was. For me anyway. I called BofA by the way.

So, I really am at the mercy of AU. Son of a BITCH!! Had I known about this, I would have cancelled long ago. Anywho, I will be calling and sending emails daily. I did send a heartfelt plea to Ross, he responded immediately telling me he would see to it my order was cancelled and that I am refunded. Wow! When I thanked him by reply email and asked 'WHEN?' I got no reply.

Here's hoping man - I do NOT need this, ya know?? Who does.

[north_Star98]

should i warn my credit card company not to accept any charges from Another Universe?

[MarkSWalker]

Well-
Like to so many others, I e-mailed Ross, got a quick, nice reply back,
canceleld my order through drygrass, and then I called my credit card
company and told them that, should I not get a credit on my card by
later in the week, that we have a fraud situation on our hands.

I was on the phone with the dispute person for, what seems like an
hour, and he even visited this forum while chatting with me, and while
maintaining a professional demeanor,
his comments were along the lines of "wow, what a mess!"

He is looking into the whole situation and thinks
that because the DVDs were "officially anounced" to street
in September, that we have a case...should my refund/credit not
come to pass. He did say the charges back on Feb 15, and March 13
respectively are "problematic," but that the delayed, but officially
announced street date offer some hope.

He even printed out a few things posted on this site posted by Ross,
saying things like, "That right there is evidence."

I told him to contact Jason, drygrass, autorize.net, and a that we might
try to get organized, as a group, in event of a "worst case scenario."

Let's just hope this is enough to get Ross to following through on the
refunds he promised in those nice e-mails on Saturday.
(Don't laugh.)

Who knows? If Ross handles this well, I might just buy the Bonus DVD
and lunch box AFTER we have proof that they exist and are actually
shipping to people.

If he does't handle it well, I think, especially in light of recents events
and attitudes towards crooked CEOs, that if Ross thinks, as speculated, that he
can just abandon CMI Holdings, and continue to do business elsewhere
without reprocussions from this FIASCO, I think he is really really mistaken, and underestimates us.

Mark

[FarrellGirl78]

I told him to contact Jason, drygrass, autorize.net, and a that we might
try to get organized, as a group, in event of a "worst case scenario."

Mark

I still think we should all prepare for the worst case scenario and as a group figure out what we can do to get our money back from AU! What can we all do together?

I am still waiting for a simple reply by Ross saying that he will take care of my cancellation after I e-mailed him twice yesterday. Nothing... he didn't even answer me to tell me that he would take care of it. He better answer me tomorrow! I am not going to loose my 160$ CAN!

Dominique

[Lurker1999]

To fan the flames even more, perhaps Ross' trip out of town is for good. I mean he's already embezzeled our funds, why bother sticking around now that the fire's way too hot?

[smidge]

I reported my double charge last month, using the Drygrass site and e-mail AU directly. Nothing as of my last statement. Just last week, I got an e-mail saying it was read, and then shortly after an e-mail signed by a "Thomas" that offered an apology and a note that the credit would be processed soon. I haven't seen anything yet.

Friday, I decided to cancel my whole order just because I'm fed up with the whole situation, feel very duped and cheated, and just have very little faith in it all anymore after being so patient and loyal to the project and AU since last spring. Anyway... I filled in the Drygrass cancellation form. A short time later, there was an email saying it was read by Jason. Today, there's an e-mail asking me if I received a credit yet, but it appears to be in regards to my previous double-billing problem, not my order cancellation. This e-mail was also signed by Jason.

Colour me confused, but I thought Jason wasn't involved in the billing/crediting situation at all. I thought this was all AU territory. Does this mean, my double-billing credit could be processed now, but that my cancellation refund is still floating around? This is all so confusing and f*#ked up. Sigh.

[Cate]

I reported my double charge last month, using the Drygrass site and e-mail AU directly. Nothing as of my last statement. Just last week, I got an e-mail saying it was read, and then shortly after an e-mail signed by a "Thomas" that offered an apology and a note that the credit would be processed soon. I haven't seen anything yet.

Friday, I decided to cancel my whole order just because I'm fed up with the whole situation, feel very duped and cheated, and just have very little faith in it all anymore after being so patient and loyal to the project and AU since last spring. Anyway... I filled in the Drygrass cancellation form. A short time later, there was an email saying it was read by Jason. Today, there's an e-mail asking me if I received a credit yet, but it appears to be in regards to my previous double-billing problem, not my order cancellation. This e-mail was also signed by Jason.

Colour me confused, but I thought Jason wasn't involved in the billing/crediting situation at all. I thought this was all AU territory. Does this mean, my double-billing credit could be processed now, but that my cancellation refund is still floating around? This is all so confusing and f*#ked up. Sigh.

Can't answer your question but can certainly understand your feelings about this.

I wonder if this isn't part of the problem - there have been just too many people (Jason, Gord, and various people at AU) who have been contacted about these problems over the past few months. Not to mention the Dry Grass form and Jason's IM thing he had going for awhile.

There's an old saying - too many cooks spoil the broth.

Hopefully this is a lesson learned for Jason and Gord. And for AU. Unfortunately we have been the ones that have been paying for it.

[Jason R]

Cate,

Someone at AU has to log into the drygrass site for there to be corrections to accounts. They simply have not been doing it regularly, and I have been writing to them, imploring them, to handle the problems.

Unlike emails, the dygrass submissions all sit on one database, and they cannot be misplaced. There is a log of all customer contact. This is preferable to what they were doing previously, which was to give out 5 or 6 different email addresses. If that had worked, we wouldn't have needed the site.

Of the people who submitted doublecharge correction requests, here is the latest response from people we asked if they received their refunds:

Total: 114
Yes: 20
No: 94

[pgh kenny]

Of the people who submitted doublecharge correction requests, here is the latest response from people we asked if they received their refunds:

Total: 114
Yes: 20
No: 94

When I wrote the "status of your order" poll, I felt bad that people couldn't come back and update if they did get a credit. However, it now looks like no one received credits after filling out the poll so I don't feel bad anymore. My poll showed that of those overcharged, 23% received a refund (some might have been bank disputes). The drygrass form is showing 17% received refunds. It almost seems like au.com gave up on giving refunds at a certain point.

Jason or Gord, for the 20 or so "Yes" votes, are they all before a certain date, or are they randomly distributed up to now?

[Eliza]

I did exactly what you talked about here with my bank card yesterday- got a supervisor on the line, explained that I was one of many who was being mistreated in this way, etc., the whole nine. THEY COULD NOT HELP ME BECAUSE - BY LAW - I only have 60 days in which to file a dispute over a charge. Apparently, this law was passed about 5 years ago. They literally cannot do it, she said. I tried everything, and she agreed that in this case it was extremely unfair that I was being penalized for being so patient, but there it was. For me anyway. I called BofA by the way.(

Ricky Love, my CC company told me the same thing (MBNA) until I drilled it into their heads that I would be disputing the charge of a product that I never received. (This is when I called them after I cancelled my order but before I received my refund from AU -- which I did just a few days later...I, like everyone else, assumed that I would not receive my refund and was calling to find out what I would need to do to get my money back.) There has to be some kind of procedure you can follow for nonreceipt of goods that you ordered and paid for. MBNA told me that the only way I could really fight the charge since it had been more than 60 days was to receive written confirmation (containing my name and account #) from AU of its agreement to cancel my order and issue a full credit...and THEN if AU did not refund my order, MBNA could help me. I emailed Ross to request such a letter and I received it by fax 2 days later. I feel like I am repeating myself because I've said all of this in several other threads, but I hope it helps. I was shocked beyond belief when I actually got my refund just a few days after I cancelled and I hope the same thing can happen for the rest of you so you don't even need to take the fight up with your CC company. But if you do, such a confirmation letter from AU might do the trick.

[MarkSWalker]

Just as follow-up, I requested my order be cancelled on Saturday.
Ross personally e-mailed me stating it would be "taken care of next week."

I promptly called my credit card company, talk to the dispute guy
(which you can read the details of above), and TODAY, I get an e-mail,
I assume from the Drygrass system, saying that Mike McCullogh has
processed my credit.

So, we'll see what happens after that.

I guess I am one of the few that feels fortunate that I was never double
charged, even though I ordered this set two times, because I did want
two sets when this looked like a "only available for a limited time" deal.

Cate-
I don't know WHY you are looking for reasons to EXCUSE
Another Universe for their complete mis-management of this DVD set.

Jason and Gord would've never have gotten involved in the credit rufund
process if the level of INACTION over at Another Universe hadn't
put Jason is such a horrible spot: feeling regret for ever pointing us
towards this company in the first place.

To use your analogy of "too many cooks" it needs to be rephrased,
"two cooks and a probable crook..." at the very least.

Jason was the man who led us to this "pot," and now look at the
"kettle of fish" we're collectively in. (Yes, I know I am mixing metaphors.)


Can you imagine this whole process withOUT Jason and Gord?

Without them, we'd all be sitting here stewing, and not have any insight
into what is really going on, since the amount of communication I have
recieved from Another Universe since placing my original order back in
February has amounted to ONE e-mail.

I never recieved a noticed from Another Universe letting me know
the set was delayed. I never recieved an e-mail from Another Universe
stating they were going to charge me for the balance of the amount
due for the Box Set. I would've just seen the charge on my card,
and gotten pissed off and called them, to which, I am sure, I would've
recieved some placating resposne.

I think I would be sitting here thinking that the MSCL box set was
merely delayed yet again, and while angry, wouldn't know about all
the crap going on between GWhiz and BMG and Another Universe.

To be clear, Jason HAS NOT told me what to do. He has simply kept
us all informed, to the best of his abilities, even when the manufacturers
of the Lunch Boxes felt compelled to post in here after reading posted
by Another Universe that were patently untrue.

We'd all be a lot more lost without Jason and Gord. The only reason
any of us have any sense of hope is because of them.



Mark

[MarkSWalker]

Here is the e-mail that I got:

Mike McCullough has taken your problem out of the queue. This is
usually a sign that it has been processed, however, Dry Grass Partners, LLC
cannot control how the site is used. If this email is in response to a
billing error, we recommend allowing 1-3 business days for the change to
post. If it does not show up in this time, call 888-5-COMICS or call
your credit card company.

Mike McCullough wrote:
Cancellation Noted
Credit submitted
10/14/02

[brubrodksy]

I cancelled my MSCL set on Friday 10/11 thru the Drygrass.com site, and haven't received a confirmation yet. Today I sent Ross an e-mail requesting my order be cancelled and CC credited. Will let you know if I receive a confirmation.

I received confirmation that my e-mail was read by Mike McCullough today (10/14).

A few minutes later I received another e-mail from Mike McCullough saying that my problem was taken out of the queue. Cancellation Noted, Credit submitted 10/14/02. I'll check with my CC company in a few days to see if the credit processed. Will let you know if my credit materializes.

[phelix]

A few minutes later I received another e-mail from Mike McCullough saying that my problem was taken out of the queue. Cancellation Noted, Credit submitted 10/14/02. I'll check with my CC company in a few days to see if the credit processed. Will let you know if my credit materializes.

I just got the same email. Of course, I got the same kind of email with my doublecharge, but I never actually got a refund from them