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Hey All. Just to clear up one thing. It wasnt one part timer doing shipping. They had one person doing all the out going shipping but they quit a few months ago. From what I have seen there are partial lists of who has received them and order still waiting to go out. I am still looking for a ful lis...

I actually called the FBI and asked them if it would be okay to find away to get people their remaining lunch boxes and bonus disks. They said that would be a good idea if I could find a way to do it.

I am the last employee for AnotherUniverse. I am the one turning out all the lights. There are bonus disks and lunch boxes just sitting in the AnotherUniverse website that hae to be moved and stored somewhere. The company has no money left to pay employees or to ship out all the remaining lunch boxe...

Hello I work for AnotherUniverse.com hence my user name. I have been trying all week to get every one taken care of and the problems fixed as fast as we can. The reason orders get processed so fast and charged right away is because it is an automated system. The orders come in and then the computer ...

Ross is currently going through the emails he gets as fast as he can, he then hand them to the appropriate person to take care of the problem. We it comes from Ross in the company it gets taken care of. Mike@anotheruniverse.com is the person who is handling the customer service form area, so email h...

As I stated before that it take 7-10 days for our credit card processor to getthe credits to poeple. Sometimes it is faster and other times it takes the full ten days.

Justin

You will not lose your place in line, or anything of the like. If you ordered and were scheduled to get a collectors edition you still will. We just need to fix our records. That is why the email went out, we are trying to make sure we have no problems when this set ships in a month. I think the wor...

We understand that some people received an email saying that their order had been cancelled and may have actually been charged for the set. If you have been charged and received the email saying yoru order is being cancelled, please email ross@anotheruniverse.coom and mike@anotheruniverse.com. Espec...

Hello all just got this from the boss and thought I would put it up for all to see. Most of the information I am sure everyone already knows, except for that release date information at the top... Justin Release Date September 17th My So-Called Life DVD Set - $115 19 episodes on 5 DVDs. "My So-Calle...

CheapWallpaer, Sorry to hear you had problems, but there was never any free shipping on the t-shirt. There was a box on the shipping page for zero shipping on the MSCL DVD set. A number of people initially selected this for the T-Shirts as well, I had to go in and make sure that it was as clear as p...

Hello, This is Justin here. I am out at the office right now, I came out here to get your matter resolved today, only problem is that the bookkeeper is sick and i am unable to credit the cards myself. She is the one who does that with our credit card processor. She should be in tomorrow, and if not ...

Hello everyone, I just wanted everyone to know that AnotherUniverse is having a few problems with our Domain Name at Network Solutions. This is causing the site to be accesable by some and not other. Sometimes the email works and other times it doesn't. We have dealt with the problem earlier today, ...

Sorry I have not been able to respond sooner, I am a bit ill with a lung Infection. The confirmation email system is down due to our mail server being hijacked by spammers, The spammers, hae been blocked but now the code on the site is not emailing out replies. I should have a handle on this shortly...

We will notify you throughthe email address you provided, the final dollar amount, you will owe for the DVD set with shipping. Then once you give us the okay, we will charge the card you provided for the Pre0Order deposit.

Justin

what sort of error??? and if I may ask what browser, version of browser, and operationg system are you using?