Search found 61 matches

by Hardware
Jan 1st 2004, 12:26 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: AU Bonus Materials Discussion (**OFFICIAL THREAD**)
Replies: 290
Views: 85634

I live in the UK - I haven't received my lunchbox & disc from AU yet - I've mailed them several times but not had a reply. Gonna be pretty pi55ed off if I don't get them - I ordered within a couple of days of the original announcement so there's no way I wasn't in the first 2,500.
by Hardware
Sep 1st 2003, 10:08 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Taking this Bull(s***) by the Proverbial Horns
Replies: 28
Views: 23946

I'd be happy to distribute it to everyone from the UK that ordered. I have a DVD burner and a broadband connection.
by Hardware
Nov 27th 2002, 12:10 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: dvds from AU arrived in Europe
Replies: 9
Views: 2567

How come? I have to pay UPS about £18 for tax, plus a £10 "Brokerage Charge"! Total £28.37
by Hardware
Nov 27th 2002, 12:08 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: international orders!!!!!
Replies: 34
Views: 11027

UPS tried to deliver my set today (I was out for all of 15 minutes!) - instead they put a note through my door saying I had to pay £28.37 to receive the package.

This is made up of £18.37 of taxes plus a £10 "brokerage" fee.

What a bloomin swiz - that adds nearly half to the cost of the box set!
by Hardware
Nov 27th 2002, 5:44 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: People still waiting for tracking #?
Replies: 16
Views: 3549

One of my friends who pre-ordered hasn't received a tracking number either. Are you all still using the same e-mail account that you pre-ordered from? I think we all know AU's track record when it comes to keeping their information up to date even if you do tell them again and again!
by Hardware
Nov 27th 2002, 5:41 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: dvds from AU arrived in Europe
Replies: 9
Views: 2567

Hi Mr P, I think you may have been in a minority - the general rule of thumb was that AU were only going to charge shipping when the parcel was dispatched, not when you ordered. When I placed my order (early March), I paid $20 deposit, then another $79.98 in April and was double billed another $79.9...
by Hardware
Nov 23rd 2002, 4:54 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: in the UK got tracking number
Replies: 54
Views: 8487

Beware, I think that, if UPS have to pay customs fees in advance to get the package into the country, you also have to pay around 15 euros surcharge on top of the actual tax.

That is my experience in the past - hopefully AU have done the correct documentation that we won't pay import tax - we'll see!
by Hardware
Nov 23rd 2002, 4:42 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: I SPOKE WITH ROSS ON THE PHONE ABOUT THE SECOND WAVE
Replies: 14
Views: 2443

Well, I take it back. I did receive a tracking number by e-mail (although it's only a request for shipping, UPS don't actually have the parcel yet in their possesion yet - some people in the first wave received this but didn't get their parcel because AU never delivered the package to UPS). For thos...
by Hardware
Nov 22nd 2002, 7:20 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: I SPOKE WITH ROSS ON THE PHONE ABOUT THE SECOND WAVE
Replies: 14
Views: 2443

So, from the various posts, all the DVDs will have shipped by close of business today AND everyone who has had a set shipped to them will get a tracking number via e-mail... ...well, there's only a couple hours or Pacific time Friday to go and I for one have still recieved zero communication from AU...
by Hardware
Nov 21st 2002, 12:30 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Open letter of complaint about AU - please read/sign.
Replies: 71
Views: 14246

I'm happy to sign, but would rather not post my e-mail address on the open forum for every spam sifter to process :)
by Hardware
Nov 20th 2002, 5:26 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: UK customers DON'T cancel, here's why...
Replies: 5
Views: 1451

Err, well, whether they actually deliver all the "extras" is another matter entirely.

If they can't even sort out international shipping when the DVDs are sitting in their warehouse, you have to wonder.
by Hardware
Nov 20th 2002, 3:11 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Update for international customers
Replies: 3
Views: 865

Update for international customers

Hi all, I just phoned AU again (as I have every day for the last five days). Each day they update their answerphone message and today's stated that all US customer's orders will be shipped by the end of this week and everyone else's would be shipped "as soon as possible" . I left them a detailed mes...
by Hardware
Nov 19th 2002, 4:25 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Second wave of DVD's
Replies: 21
Views: 3906

I phoned 'em late yesterday; their answerphone message said that the second wave of DVDs had arrived at their warehouse and that shipping of the second wave would start yesterday (Monday).

Still not got any tracking number or sign of a refund of my double charge though!
by Hardware
Nov 18th 2002, 7:56 am
Forum: 2002 DVD release (BMG)
Topic: Amazon Order Status has changed
Replies: 22
Views: 8001

Mine is still showing "Not Yet Shipped" :(
by Hardware
Nov 8th 2002, 2:11 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: International orders shipped?
Replies: 20
Views: 3121

I just had a mail from Mike confirming that my order would go out with wave that starts shipping on the 15th - bloody wonderful - that means that this one and the one I bought on Amazon should arrive about the same time. I mailed back asking why my set was going to be so long when I ordered so early...