Could someone please tell me if I'm being unreasonable here because I'm really p****ed off...
I ordered from A&E to get the set a month before the other reatailers did (familiar, eh?). Production delays got in the way, and I received an email stating that it would ship two weeks before everyone else, but a poster had been added.
Then I learn without my knowledge that the set was coming out the same day everyone else was to get it. No email.
I sent a letter to A&E voicing my unhappiness that I was never notified about the additional delay, and to ask them if they would price match some of the other online retailers that have less than they do.
What I got back was this...
Hello,
Many thanks for contacting A&E Online.
We are always working to provide our customers with a positive
experience and appreciate your interest in our programs.
"Neverwhere" is priced at $39.95 in our online store because that is
the SRP (Standard Retail Price) for this product. We do not set prices
for the marketplace; retailers and catalogers who carry our products set
their own prices.
Of course you can cancel your order at any time. We do not charge your
credit card until the item ships.
Do not hesitate to contact me if I can be of further assistance.
All best,
Kate
A&E Home Video
This was my response...
Kate,
I don't mean to prolong this but you have not
answered my question, nor directly addressed my
concerns.
I am fully aware that retailers can price items
accordingly, but is A&E willing to match any of the
competetive prices because of the delays? I'd like to
keep my order with A&E, but the "selling point" of
getting it a month early is no longer valid.
Ideally, I would think that your store would want to
keep my order, but I'm getting the impression that the
poster is a consolation prize for the unannounced
delays and your explanation about SRP is a way of
saying "no" to price matching.
Thank you for your time.
Regards,
Gary Annett
I never got an answer back. Tomorrow, I plan on calling their 1-800 line and speak with someone about this.
Am I wrong on this? Should I cancel? I'd like to have the poster (I'm that much of a fan), but I'm having a hard time separating the principle that I paid to get the set early but now won't, and with the fact that I'm feeling like I'm getting shafted.
Damn, this stuff ticks me off. Where's my tea???
Gary