For the record... I am very pleased with the DVD orders...
Posted: Jun 18th 2002, 1:45 pm
I am a big MSCL fan, since it first showed up. Working in the Cable industry in Canada, I made some calls to several station programmers to have it rescheduled.
I met the director of programming of Showcase at a cable show (a very nice woman), about a year before they showed it on TV.
She admitted she had loved the show, and she said it was a good idea to buy the rights.
She probably do not remember me now, but I think I may have somehow helped Showcase to show it !
I had bought the two VHS box set when they came out and was sad to see the company close. As such I am very pleased to see the DVDs made.
I reserved my copy on the first day the pre-order form came online, and I did have several problems with the order, which were all solve by AU, NOT BY JASON ! ( I do not mean to rat on him, I just want to insist that they DO offer support )
1 - The order was buggy on the first few hours, so I had to call Another Universe ( they might not respond to e-mails, but they have a 1-888 phone number... come on people, show some initiatives! ). They fixed it.
2 - I am in Québec,Canada. credit cards work differently : I was billed once for the deposit, and then twice for the 79$ amount.
I called them, saying it should have been a reserve instead of a bill, and within a few minutes they discovered the cause of the problem ( a Canadian law preventing long term reserving), thus preventing other Canadian from suffering for future orders. I was still stuck with the fact they couldn't reserve for my case and was billed from day one.
3 - They made the cancellation of the double amount, but somehow, my credit card company made an error, I called them again, they verified and I then called my credit card company who appologized.
4 - A few weeks later, still no cancel : My stupid card company had fucked up once more and lost the cancellation. Eventually, I asked AU to redo the cancel and this time it worked.
5 - Having not received the letter confirming the mail addresses, I called them, but was assured they had just been mailed the week before. I got the letter the very next morning.
So far, I am happy with the support of AU, not having to bother Jason not even once ( if I recall well ), and I am very happy with the fact the serie is coming on DVD.
Congrats Jason !
I met the director of programming of Showcase at a cable show (a very nice woman), about a year before they showed it on TV.
She admitted she had loved the show, and she said it was a good idea to buy the rights.
She probably do not remember me now, but I think I may have somehow helped Showcase to show it !
I had bought the two VHS box set when they came out and was sad to see the company close. As such I am very pleased to see the DVDs made.
I reserved my copy on the first day the pre-order form came online, and I did have several problems with the order, which were all solve by AU, NOT BY JASON ! ( I do not mean to rat on him, I just want to insist that they DO offer support )
1 - The order was buggy on the first few hours, so I had to call Another Universe ( they might not respond to e-mails, but they have a 1-888 phone number... come on people, show some initiatives! ). They fixed it.
2 - I am in Québec,Canada. credit cards work differently : I was billed once for the deposit, and then twice for the 79$ amount.
I called them, saying it should have been a reserve instead of a bill, and within a few minutes they discovered the cause of the problem ( a Canadian law preventing long term reserving), thus preventing other Canadian from suffering for future orders. I was still stuck with the fact they couldn't reserve for my case and was billed from day one.
3 - They made the cancellation of the double amount, but somehow, my credit card company made an error, I called them again, they verified and I then called my credit card company who appologized.
4 - A few weeks later, still no cancel : My stupid card company had fucked up once more and lost the cancellation. Eventually, I asked AU to redo the cancel and this time it worked.
5 - Having not received the letter confirming the mail addresses, I called them, but was assured they had just been mailed the week before. I got the letter the very next morning.
So far, I am happy with the support of AU, not having to bother Jason not even once ( if I recall well ), and I am very happy with the fact the serie is coming on DVD.
Congrats Jason !
