"Just when I thought I was out, they pull me back in...

[Sammy Jankis]

Is there no end to this madness?

I thought I'd wiped my hands clean of AU, when lo and behold I check my Visa statement this morning and I get this "Rebill Disputed Item" charge for $115. Back when AU double-charged me, I disputed the erroneous charge with my CC company, and they credited my $115. Then a few days later I received a credit from AU for $115 -- all of this happened back in early August. I started reading the boards here and someone mentioned that if you dispute with your CC company about the double-charge, then AU would cancel your order. That was fine with me at that point, since I received all of my money back.

Well, I called my CC company this morning and what happens is that your CC company credits you the disputed amount so that interest does not accrue on this amount, but once it's been credited by the merchant, the CC company takes the money back -- kinda like a placeholder. I told my story to the CC rep, but she told me that I couldn't dispute my initial amount (since it's past the disputable timeframe), so basically I'm SOL. I guess I'm back to dealing with AU and trying to cancel with them or decide to take delivery on the DVDs (assuming they'll even do that much).

On top of all of this, I placed another order with AU back in Sept (back when that was the new release date), and had cancelled that order later(I'm in the process of disputing that transaction currently). I'm hoping that AU will be able to determine which order had been cancelled and which one had not...

Whoa is me.

[so-called customer]

It is BS that you can't dispute the original amount. Ask to talk to a supervisor. They will ask you to fax them details of the situation, and most of the information you need can be found on this forum. Whether you'll successfully resolve the issue isn't guaranteed, but you can dispute old chargesm but there is a different process involved.

[neal]

Yes I agree with the last post. The CC company should be able to get an old credit IF you explain that this company kept pushing back the release date AND they were exclusive dealers of this product, but are not anymore. You should also mention that MANY others have been double and triple charged for this same product from the same company.

[Sammy Jankis]

Thanks So-called customer and Neal! I'll contact my CC company tomorrow and try again. It's gotta be easier dealing with them than with AU...

[Lurker1999]

Thanks So-called customer and Neal! I'll contact my CC company tomorrow and try again. It's gotta be easier dealing with them than with AU...

If you're dealing with a prime lender (i.e. not Providian, etc.) and have a good credit history and have spent some time with your credit card company you should have a decent amount of leverage. Don't be discouraged if the first person you speak to after the initial CSR blocks you. Be polite and persistent and keep going up the ladder.

In the end if your card company can't back you, you'll have to ask yourself if you want to chance this happening again and them being unable to help you. Tell them you want to speak to an account retention specialist or someone like that who basically deal with people who want to close their accounts and have a lot of power to make the customer happy.

Before you consider cancelling though you'll have to take into account some factors such as what your current FICO score is, whether this is your oldest account or how cancelling this card will affect the average age of your credit accounts. Also if you're carrying a balance, closing your account will definitely give you less leverage in negotiating interest rates, etc.

Anyway, try to make your credit card company your friend but in the end if they don't work with you take a good look at your situation and decide if you can walk or not.

[Sammy Jankis]

Thanks So-called customer and Neal! I'll contact my CC company tomorrow and try again. It's gotta be easier dealing with them than with AU...

If you're dealing with a prime lender (i.e. not Providian, etc.) and have a good credit history and have spent some time with your credit card company you should have a decent amount of leverage. Don't be discouraged if the first person you speak to after the initial CSR blocks you. Be polite and persistent and keep going up the ladder.

In the end if your card company can't back you, you'll have to ask yourself if you want to chance this happening again and them being unable to help you. Tell them you want to speak to an account retention specialist or someone like that who basically deal with people who want to close their accounts and have a lot of power to make the customer happy.

Before you consider cancelling though you'll have to take into account some factors such as what your current FICO score is, whether this is your oldest account or how cancelling this card will affect the average age of your credit accounts. Also if you're carrying a balance, closing your account will definitely give you less leverage in negotiating interest rates, etc.

Anyway, try to make your credit card company your friend but in the end if they don't work with you take a good look at your situation and decide if you can walk or not.

Well, I'm dealing with FirstUSA and I have a great credit history. I'm not carrying a balance on this card, but I do like the fact that I receive United miles from it. My only concern with using closing leverage on them is a couple of things:

1. I just noticed on my online statement today that they've credited me $115 for my dispute in cancelling my second order with AU. If I do close with them, then they may pull this back or worse, AU wouldn't be able to credit me. Basically, it's bad timing.

2. Similar to the first, in that if I have to take this matter up with AU because I've closed my CC account, then it'd be more difficult to cancel with AU and have them credit another account or ,the most unlikely of scenarios, refund me with a check that won't bounce.

I'll take all of your suggestion into consideration though, and I'll be sure to call my CC company today. Thanks Lurker1999!

[Lietuva]

this was a thread that I didnt want to see.

it bursted my bubble.lol

i got a reversed charge on my credit card today for my dvd set.i cancelled my order and visa refunded my money after explaining the fraud situation to them.

visa told me that au has 45 days to dispute the reverse charge.but they have to prove that i received the merchandise, and that proof would be a signature upon it being delivered to me.

anyways....i got my refund through visa so i figured my fight was over...but now i lost some of my hope again...now im worried that visa will recharge me again for some reason