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Help me find original email promising 9/17 delivery!

Posted: Oct 31st 2002, 3:23 pm
by Lurker1999
My credit card company wants evidence that the original shipping date was to be 9/17. Since AU has changed their site and I never received the email in August (I think) I'm hoping someone here still has it and can either forward it to me at lurker1999@hotmail.com or PM it on this board. Thanks in advance.

Re: Help me find original email promising 9/17 delivery!

Posted: Oct 31st 2002, 4:15 pm
by Denie
I still have the e-mail dated Sept 6th that states the release date of Sept. 17. I'd be happy to forward it to you if no one else has already.

Re: Help me find original email promising 9/17 delivery!

Posted: Oct 31st 2002, 4:16 pm
by Jason R
please post it, including all header and footer/routing information --removing your email address. thanks.
Denie wrote:I still have the e-mail dated Sept 6th that states the release date of Sept. 17. I'd be happy to forward it to you if no one else has already.

Posted: Oct 31st 2002, 4:31 pm
by Denie
Okay - here it is:
Received: from mkt2.verticalresponse.com ([130.94.4.20]) by mc3-f3.law16.hotmail.com with Microsoft SMTPSVC(5.0.2195.5600);
Fri, 6 Sep 2002 10:58:09 -0700
Received: (qmail 24691 invoked from network); 6 Sep 2002 17:58:09 -0000
Received: from unknown (130.94.4.23)
by 0 with QMQP; 6 Sep 2002 17:58:09 -0000
From: "AnotherUniverse.com"
To:
Subject: MSCL DVD UPDATE
Date: Fri, 06 Sep 2002 17:58:09 +0000
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Type: multipart/alternative;
boundary="__________MIMEboundary__________"
Return-Path: bounces-ae9db1f7b7-=@o.verticalresponse.com
Message-ID: <MC3-F3yd0D9OEstpqAV00027a39@mc3-f3.law16.hotmail.com>
X-OriginalArrivalTime: 06 Sep 2002 17:58:09.0626 (UTC) FILETIME=[F5DC13A0:01C255CE]

This is a multi-part message in MIME format.

--__________MIMEboundary__________
Content-Type: text/plain
Content-Transfer-Encoding: 7bit

The long wait is almost over! The "My So-Called Life" DVD's are almost
done. BMG has finished authoring them and has moved them to manufacturing.
They should be done in a week or so and then they will be put in transport
to us. They will ship IMMEDIATLY upon arrival at our California warehouse.

OFFICIAL RELEASE DATE: SEPTEMBER 17th, 2002

Because of the wait you have been forced to endure we want to ship the
disks as soon as possible. PLEASE BE AWARE: We will not have the Lunch Box
or the Bonus Disk at the time of shipping. The Lunch Box is shipping VIA
Hong Kong. Best case is early October for remainder of the package. THERE
WILL BE NO ADDITIONAL CHARGE FOR THE SECOND SHIPMENT!

We apologize for the delays on this project. The scope of this project was
bigger than anything we had attempted before. The randomness and reasons
of the delays far eclipsed anything we were told to expect. The result of
which was you, the fan, being longsuffering and understanding enough to
stick with us. We appreciate all your faith and understanding that each
and every one of you has given us. THANK-YOU!

If you have tried contacting us by Phone/e-mail or the customer service
forum and have not gotten a response, one will be forthcoming. It has
taken us awhile to catch up with all requests.

In addition, we have a number of people who have had the CC card they used
to order the DVD set incur a duplicate charge for the transaction. We
would like to have you good folks check your CC statements and please let
us know if this has happened already. You can e-mail
dvdsupport@anotheruniverse to tell us. Some of you have been in touch
already and we thank you for that. We are processing them as quickly as we
can.


______________________________________________________________________
You are receiving this email because you requested to receive info and
updates via email.

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simply click on the following link:
http://unsubscribe.verticalresponse.com ... 6b0ebc478e



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Posted: Oct 31st 2002, 7:54 pm
by Lurker1999
Awesome. Thank you.

Posted: Nov 1st 2002, 9:50 am
by MarkSWalker
Thanks. I am sending that to my credit card companies if they
don't hear anything good from AU.


Mark