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From: "AnotherUniverse.com"
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Subject: MSCL DVD UPDATE
Date: Fri, 06 Sep 2002 17:58:09 +0000
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The long wait is almost over! The "My So-Called Life" DVD's are almost
done. BMG has finished authoring them and has moved them to manufacturing.
They should be done in a week or so and then they will be put in transport
to us. They will ship IMMEDIATLY upon arrival at our California warehouse.
OFFICIAL RELEASE DATE: SEPTEMBER 17th, 2002
Because of the wait you have been forced to endure we want to ship the
disks as soon as possible. PLEASE BE AWARE: We will not have the Lunch Box
or the Bonus Disk at the time of shipping. The Lunch Box is shipping VIA
Hong Kong. Best case is early October for remainder of the package. THERE
WILL BE NO ADDITIONAL CHARGE FOR THE SECOND SHIPMENT!
We apologize for the delays on this project. The scope of this project was
bigger than anything we had attempted before. The randomness and reasons
of the delays far eclipsed anything we were told to expect. The result of
which was you, the fan, being longsuffering and understanding enough to
stick with us. We appreciate all your faith and understanding that each
and every one of you has given us. THANK-YOU!
If you have tried contacting us by Phone/e-mail or the customer service
forum and have not gotten a response, one will be forthcoming. It has
taken us awhile to catch up with all requests.
In addition, we have a number of people who have had the CC card they used
to order the DVD set incur a duplicate charge for the transaction. We
would like to have you good folks check your CC statements and please let
us know if this has happened already. You can e-mail
dvdsupport@anotheruniverse to tell us. Some of you have been in touch
already and we thank you for that. We are processing them as quickly as we
can.
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