MSCL.com

Ok, so, I e-mailed Ross, telling him I wanted to cancel my order, but got an auto response that he was on the road. I also filled out the Drygrass form. Is there any way to verify that my cancellation went through? I haven't been charged at all yet, but after reading some of the posts about AU, I don't trust that they won't still try and charge my credit card.

you're in the same boat as i am...i'm going to call up AU tomorrow or wednesday. i sent ross an email but he never replied back. i filled out the dry grass site too. i'll call tomorrow and then i'll call my bank and try to get them to get my 20 dollar deposit back....sigh...

The DryGrass.com site will keep a copy of your record regardless of when AU processes the correction. At regular intervals, Gord will email surveys to check that those files marked as "processed" have actually been refunded.

I am no longer part of this project. However, I view it as my duty to make sure that all double charges are corrected. It is inexcusable that so many have been overcharged and continue to wait 2-3 months after filing complaints.


Jason

I was in the same boat and called yesterday to cancel; whoever I spoke to said it was in fact already cancelled and that they were "working on an email to send out about that." Bah. Boneheads. The guy all but hung up on me before I could ask anything else and was obviously no help about when I'd get the email or the refund. They shall find me increasingly unpleasant until I get that email. How hard can it be, kids? "Yep, we got your cancellation, your order #whatever's been cancelled, and your refund of $whatever has been processed on [date] and should appear shortly. We're sorry that we suck a whole great big lot." See? Not hard. AU, feel free to use that text, particularly the bit at the end.

I tried to be patient, but now I'm just feeling mean and nasty.

It seems I am in the same boat.

I filled in the form a few weeks ago and got email from Mike from AU saying it's going to be taken care of. But the credit statement I got 2 weeks after still didn't show a refund. I just sent Ross email about it again but didn't get any reply.

Is there something we can do to get our money back? Like photocopying credit card statement? From reading various posts, I just got the feeling for us who have yet to get refund, there is no hope for us. Is it likely that AU will actually ship? Or should we just order from Amazon?

Well, I guess this is an expensive lesson for me to learn from. On top of the car accident I had a few weeks ago.

Ken

As a group we were able to force AU to pay for the DVDs.

As a group we will force them to refund the double charge money.

as a group can we force them to refund cancelled order money too?

As a group we will force them to refund cancelled order money.

As a group we will force them to release the bonus DVD with the promised content?

I just spoke to Wade and now he can at least confirm that my order is listed as cancelled in their computer system. I'm pretty sure of that since I inquired about the status of my order and just gave him my order number instead of asking whether they had received a cancellation.

However, my refund is now in the mysterious "accounting department" (i.e. circular file) so I will just pass this information along to my credit card company to add fuel to the dispute flames.

Jason Rosenfeld wrote:As a group we will force them to refund cancelled order money.

And what action are people to take other than calling and pestering them every day? That only seems to piss them off even more, and Howard's story tells us how vindictive they can be when they feel threatened.

Simple. They promise 7-10 days response on the Bill of Rights (yes, this is way worse than other retailers). Next Monday, I am surveying, via email, all customers who submitted their refund requests to the drygrass.com site. We will find out how many have received refunds. Those who have not will be instructed on how to report their complaint to the IFCC FBI.

andrewgd wrote:

Jason Rosenfeld wrote:As a group we will force them to refund cancelled order money.

And what action are people to take other than calling and pestering them every day? That only seems to piss them off even more, and Howard's story tells us how vindictive they can be when they feel threatened.

What's funny to me is that for almost four months I have called, emailed and pestered about getting my money back with no results. Yet when I emailed the other morning JUST ONCE to cancel my order...guess what? Three hours later when I called to confirm that it was cancelled, it had already been done.

It's amazing how the AU Efficiency Machine works.

I don't understand HOW AU can even stay in business if this is the way they treat customers! Not only that, but the fact that they just paid BMG, GWhiz, etc. Why have they not been investigated/shut down? I can't believe this is the first time people have had problems with them.

SweetPea wrote:I can't believe this is the first time people have had problems with them.

Not at all, they have a bad rep. I've had problems with them prior to this and the only reason i placed my order was because they were the exclusive sellers HA HA HA.

They just never fucked with this many people at once. So this is a new all time low for them.

If i personally ever meet any one of the fucktards that work there i will take them down. As i would anyone who stole 230 bucks (or more) from me.

Everyday that passes makes me angrier and angrier