MSCL.com

Anyone know how we can go about chasing our refunds? I've only just cancelled, I filled in the form on Dry Grass, and I've e-mail Ross direct (got the "I'm on the road" reply). I've finally lost the tiny amount of faith I had left in AU, so I really don't expect to get my money back easily. I'm not into spending my refund on calling AU everyday from the UK in order to chase my money up, so does anyone have any ideas? Or better yet, anyone from the UK been successful in sorting this out? If nothing else, maybe we can get together and call BBC Watchdog, they might like to chase this one up.

Hi,

I (and several others) have already mailed Watchdog, without response so far....

My best advice is to use http://www.just-dial.com/ - basically you pay for a UK national rate call (less than 4p per minute in the evening) and you can call internationally...

Now you can harrass AU without the invonvenience of having to pay much for it - hurrah!

Cheers,
Paul.

I just told my CC that the transaction was fraudulant as I had ordered from 'another universe' but 'the comic store' had debited my acc an amount i had not agreed. they have credited my account with the full amount while they investigate.

I would love to see Anne Robinson kick AU's asses when she finds they run their company from a shoe rented in a different name. "You never saw us, we were never here"

I think we'd do better with the BBC kids show 'Short Changed'

Chimpasaurus wrote:I would love to see Anne Robinson kick AU's asses when she finds they run their company from a shoe rented in a different name. "You never saw us, we were never here"

Sorry, I shouldn't make fun of people's mis-typings, but that was so funny, I almost blew bits of wagon wheel out of my nose!!

A mental picture of Ross as the "old woman who lived in a shoe" - priceless!!!!

Well, I cancelled last week and rang AU to confirm (I would recommend you do this as I then found out my cancellation hadn't registered, despite having received an email from Mike saying it had, and my refund had been submitted).

Since I was not double-charged, this is how I think I stand: The breach occurred on 17th September when the sets had not shipped. I gave them about 3 weeks but after no formal communication got fed up and cancelled. I have the email acknowledgement to prove it.

According to my CC company, they have to refund within 30 days of your cancellation. If they don't, then I can produce the email and go for getting refunded by my CC company. So now, I've got about a 3 week wait while I hope AU refund my credit card.

Then, I'm advising my CC not to accept any more charges from AU or TheCOmicStore or AU.

If you were double-charged, you should get on your CC Company's case. Send them all the info (copies, of course) that you have and write them a long letter pointing out that you were charged twice for goods you have never received.

I'm in limbo-land at the moment and it's deeply frustrating. But the humour on this board keeps me smiling

Mental picture of Ross running his furtive business from a battered old shoe - Priceless!

starbug wrote:Then, I'm advising my CC not to accept any more charges from AU or TheCOmicStore or AU.

I'm charged once, not double charged. Then I phoned my CCand advising not to accept any more charge from TheComicStore or AU so as to preventing AU from double charging me. However, my CC refused and said they can't do that because they now really only charged me once and there is no evident to prove that they will double charge me....

God, doesn't that just make you sick?

I thought prevention was better than cure. Silly me.

If they refuse to do it, I'm cancelling my cards...

You could just ask 'em to change your number.....

That's true, I could - but that's hassle for me; wait for new cards to be reissued, wait for them to screw it up somehow at their end etc etc. And it's the principle of the thing - they ought to be able to block a charge from one business.

I've noticed recently that whenever you request something to be done by a business entity here in the UK, it somehow gets monumentally cocked up. I am sure it's getting worse as I have suffered a rash of disasters recently.... It's so shocking when something actually happens correctly, that I'm like 'wow. Thanks SO much.'

I meant to say shoe!!! I was attempting to insult their headquarters but my gibberish was misinterperated (i know that is spelt wrong!!) [/b]

In that case - even better

Sorry for mis-understanding!