Take time to report AU to Internet Fraud Complaint Center
Posted: Oct 8th 2002, 10:41 pm
http://www.ifccfbi.gov/cf1.asp
Take the time and do this, maybe the people who have been overcharged can get a sense of justice out of this.
Here's some of what I posted:
Contact History:
On 3/4/2002 I visited Anotheruniverse.com and placed a pre-order of $20 for the My So-Called Life Box Set. This was said to be shipping 6/18/02. On 3/25/2002 they realized they needed to charge the remainder of the total to the accounts, and sent emails asking permission to do so ($69.98). I ok'd this, but months later, it still had not taken place. They had also said in the email that I would recieve a paper receipt in the mail confirming my order, which never arrived. On 5/30/2002 I contacted them and they claimed that my account had been charged, and I was in good standing. It became obvious that they did not charge my account, and shipment of the item was pushed back even further. I waited until 7/11 and called them again, trying to clear this up. They finally successfully charged my account ($69.98) and recieved a confirmation email. They did not know at what point the item would ship, and would not even give me an estimate. On 7/23 I recieved the same confirmation email that had been sent on 7/11. On 8/12 I noticed they had charged my account another $69.98. I wrote an email, and called them up, and left a message that day, and had not yet heard a response by 7/14 when I called them again. They were very dismissive to me, but finally said they would credit my account back $69.98 that I was double charged that day. They did do this.
I don't know when, but they announced on their webpage (http://www.anotheruniverse.com) that the disks would be shipped 9/17. This day came and went, and now their webpage reads "Early October". I emailed the CEO about the status around 9/25, and he did not reply for a week, so I emailed him again, and he wrote that AnotherUniverse still didn't have the product to ship.
How you were defrauded:
AnotherUniverse has misrepresented their delivery date over and over. They have double billed me, only to return the money after I complained multiple times. They still have yet to state exactly what will be in the shipment that I ordered. They have deliberately misrepresented what they knew to be true about their product to bill (and rebill) my debit card. They have stated that they are the only sellers of the product, when multiple retailers are selling the same thing. They have made multiple promises of contacting me and keeping me updated on the product, only to fail at every single one.
Please please please, if you feel like you've been defrauded, take the time and do this for yourself.
Take the time and do this, maybe the people who have been overcharged can get a sense of justice out of this.
Here's some of what I posted:
Contact History:
On 3/4/2002 I visited Anotheruniverse.com and placed a pre-order of $20 for the My So-Called Life Box Set. This was said to be shipping 6/18/02. On 3/25/2002 they realized they needed to charge the remainder of the total to the accounts, and sent emails asking permission to do so ($69.98). I ok'd this, but months later, it still had not taken place. They had also said in the email that I would recieve a paper receipt in the mail confirming my order, which never arrived. On 5/30/2002 I contacted them and they claimed that my account had been charged, and I was in good standing. It became obvious that they did not charge my account, and shipment of the item was pushed back even further. I waited until 7/11 and called them again, trying to clear this up. They finally successfully charged my account ($69.98) and recieved a confirmation email. They did not know at what point the item would ship, and would not even give me an estimate. On 7/23 I recieved the same confirmation email that had been sent on 7/11. On 8/12 I noticed they had charged my account another $69.98. I wrote an email, and called them up, and left a message that day, and had not yet heard a response by 7/14 when I called them again. They were very dismissive to me, but finally said they would credit my account back $69.98 that I was double charged that day. They did do this.
I don't know when, but they announced on their webpage (http://www.anotheruniverse.com) that the disks would be shipped 9/17. This day came and went, and now their webpage reads "Early October". I emailed the CEO about the status around 9/25, and he did not reply for a week, so I emailed him again, and he wrote that AnotherUniverse still didn't have the product to ship.
How you were defrauded:
AnotherUniverse has misrepresented their delivery date over and over. They have double billed me, only to return the money after I complained multiple times. They still have yet to state exactly what will be in the shipment that I ordered. They have deliberately misrepresented what they knew to be true about their product to bill (and rebill) my debit card. They have stated that they are the only sellers of the product, when multiple retailers are selling the same thing. They have made multiple promises of contacting me and keeping me updated on the product, only to fail at every single one.
Please please please, if you feel like you've been defrauded, take the time and do this for yourself.