The Latest I have heard from AU
Posted: Sep 24th 2002, 10:38 pm
I FINALLY got through to AU this morning, and this is what I was told by Wade.
They are shipping soon, and the accounting dept. will go through EVERY account opened for this sale to see what to do with it.
Either:
Bill it once, because some people havent even been billed once.
Remove it, because people have cancelled and they don't want to send someone a set who cancelled.
Credit over charges, because there were over charging problems.
My account was noted to be credited, they even got the amount right because it was a weird amount.
So, the accounting dept is severly backlogged due to the problems, so when they get to my account, they know what to do. I accepted this, and will wait until I get the credit on the card.
I assume all of us with problems are in this same boat. Our accounts are noted, but we just haven't been "gotten to" yet. I'll bet this is why the sets haven't gone out yet, they want to have everything squared away first, especially the "don't want to send someone a set who cancelled" part.
The only thing I wish could have happened is that we got an EMAIL stating this. Instead, it took me 5 calls to AU, 3 emails to AU and 2 emails to Jason. All of which did no good. Just my 5th call today, where I got a human, and not the voice mail that says they will call you back. Ha!
I will repost this sentiment as a main thread later tonight to help placate us natives.
DoubleBilled
They are shipping soon, and the accounting dept. will go through EVERY account opened for this sale to see what to do with it.
Either:
Bill it once, because some people havent even been billed once.
Remove it, because people have cancelled and they don't want to send someone a set who cancelled.
Credit over charges, because there were over charging problems.
My account was noted to be credited, they even got the amount right because it was a weird amount.
So, the accounting dept is severly backlogged due to the problems, so when they get to my account, they know what to do. I accepted this, and will wait until I get the credit on the card.
I assume all of us with problems are in this same boat. Our accounts are noted, but we just haven't been "gotten to" yet. I'll bet this is why the sets haven't gone out yet, they want to have everything squared away first, especially the "don't want to send someone a set who cancelled" part.
The only thing I wish could have happened is that we got an EMAIL stating this. Instead, it took me 5 calls to AU, 3 emails to AU and 2 emails to Jason. All of which did no good. Just my 5th call today, where I got a human, and not the voice mail that says they will call you back. Ha!
I will repost this sentiment as a main thread later tonight to help placate us natives.
DoubleBilled