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pete wrote:Does this mean that I should email you if i still haven't been credited for my double charge?

Yup, that was posted in the sticky thread called "Requesting Information".

Why haven't I cancelled my order? Because I have no assurance of ever seeing my money again. All of my money. May as well stay in their system and pray for a miracle/delivery of goods. As I pointed out in another thread, I'll mke sure your cancellation goes through and your money refunded. All you ...

Ross- My delemma is that I ordered two of these sets, one through "dvdmovies@yahoo.com" and one through "dvdfilms@yahoo.com" Now, I am finding that I want to cancel one set, but I am fearful that both will get cancelled, especially since the double-bill fiasco. Pick one order to cancel and e-mail m...

I'm trapped with AU. If I were assured that I could get my money back I would cancel my order immediately. However, reading the post about one of the CSRs threatening to drop someone's cancelled order at the bottom of the refund stack has just made me more aware that it is a crooked company that we...

Dreaming of Me wrote:And if you don't beat amazon, are you going to give us all free sets? you didn't answer me but i was serious.

Haven't you already posted a couple of times that you canceled your order and had already ordered two sets from Amazon?

Or did you want to hedge your bet?

yes, ross did e-mail me acknowledging that he not only cancelled my order, but was seeing to the $230 i'd been billed for dvd's i am now purchasing from amazon, Actually you never answered my last e-mail and said you wanted to cancel, but I'll assume from this post that that's what you want me to d...

According to BMG today, no one other than ourselves will be getting it before November 19th at the earliest.

As in any organization, the ultimate responsibility lies with the owner or CEO. Therefore any blame that needs to be made ends up with me.

Yup, it'll include that as well.

1) ok my zip code changed so do i have to send them a change of address or not? In order to make sure it gets there with little delay, yes, let us know. 2) my sister ordered the DVDs for my birthday and shes in england without a way to know if she was overcharged on her credit card. so is there any...

andrewgd wrote: If we cancel it, will it take months to get the correct amount refunded to us? Your phone-boy seemed to think that that would be the case.

Same way I am dealing with the outstanding credits, I'll handle any cancelations myself to make sure they are done.

Yes will be doing free shipping. No Amazon will not be shipping them before we do.

No we won't be able to do that. We can do other things, but reducing the price like that is not something that we can do.

If you would like to cancel it, just e-mail me and I'll get it done.

I'm still waiting on a price quote for part of what we are going to include. I haven't gotten it yet, and as it is almost midnight, I'm not going to count on getting it before I go to bed. Hopefully it'll be waiting for me in my in box when I wake up and I'll post it here first. Sorry about it. But ...

*When* will you be "posting our plan to compensate people"? I'm in the process of cancelling my order and probably would have done so already if I haven't been so busy and gotten a service rep to pick up the first time I called. Later today posting it here and also by e-mail to everyone who's order...

They just told me that they expect that we will have the sets next week. No firm date, but next week isn't bad. They also said that Ventura (and therefore anyone else besides AU) will be looking at a November 19th streetdate at this time, though that may change; moving it closer to Christmas and not...