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Those are complaints. Reduce by about 20% for a more accurate number. People wouldn't complain twice if something was fixed. Very true. Thanks. There are also some complaints that look like duplicates (one person complaining twice about double-billing) but it turns out someone was tripple-billed. I...

Inspired by the Magnolia Diary? That's the best extra I've ever seen on a DVD? I have to check this thing out. The DVD is only $9.95 US INCLUDING SHIPPING. http://store.yahoo.com/cgi-bin/clink?dvddiscoveries+23fy28+dvddiscoveries.html It's going to be great, and well worth the money for the thing. ...

those emails are automatically generated by the drygrass site. i will see if we can make that more clear in future emails. "THIS IS AN AUTOMATED EMAIL." Jason, I had already understood that those emails were automatically generated, but that was not my question. I wanted to know if you had already ...

We will regularly poll people who submit cancellation and correction requests. If they respond that they received a refund, they will be removed from the mass mail list. Just to add to this... I created a new field in the database to track if this was done of not. If someone hasn't answered yet the...

Even if AU paid it all upfront, the check discs weren't done until September. Meaning, the earliest we would have seen them is October. That is seven months of delay caused by BMG. AU only caused a few weeks, nothing compared to BMG. When Jason and I were at AIX Media in June they had received info...

Yet no refund is ever processed. Has anyone got a refund or diffrent response from the drygrass site? Some people have, but very, very few. Mike is just "processing" the things through the form and then not doing anything with them. But, don't let that stop you from filling out the form. You have a...

Jason, people put their trust in you from day one to help them realize the dream of the best fan driven MSCL DVD box set ... and that included Lunch Box, and bonus disc packed with all kinds of goodies. We paid our money up front because, as you stated, it was required from BMG. Part of the delay w...

MarkSWalker wrote:well, it's now 9:55pm on the East coast, and now I am being
told to wait until tomorrow?

Geez, that f'ing sounds familiar.


Mark

It's interesting that everyone seems to have interpreted the "9:30 EST" to be 9:30 pm EST while I figured he meant 9:30 AM EST tomorrow.

Gord

Maybe he hasn't returned Robert's call or emailed GWhiz because he is in NY and not returning until tomorrow. As far as the wire transfer goes - maybe there was some kind of glitch at the bank ... and of course then there was the weekend (banks were closed) and the banks were closed Monday due to h...

Cate- Personally, I appreciate your attempt to say, "Folks can take a look at the facts, calm down, and stop all the over heated speculation." That is what I hear you saying. I actually appreciate Cate making "questioning" posts. It's good to have someone asking questions instead of blindly accepti...

Has anyone heard from Ross lately? Hmmmm. I can't seem to get a hold of him. :x Yup, I spoke to Ross last night (Monday). We got cut off when his battery died and he tried calling me back at 11:06 pm EST and 12:53 AM EST but I was on the phone with my Grandpa and didn't talk to him. He mentioned be...

Gord- Exactly my point. Based on what Cate is saying, I assume that she was happy with the customer service, or lack therof, that she was recieving from AU, and that you and Jason "mucked it up" by merely attempting to resolve problems that, when left to AU, remained unanswered. I guess if it looks...

sorry for the length of this but as you can clearly see Jason was doing the Customer Service for AU for quite some time. And yes, he had Gord take over during his honeymoon. The rest of your comments will have to wait, sorry. Cate, I think you'd have a valid point if you could prove that Jason trie...

It is my understanding that there was no meeting with BMG. I don't want any new rumors to start. Can you confirm that there was no meeting? If not, when might you know? Thank you! There was no meeting yesterday, but Ross said he hopes to meet with them today. I called and spoke to him last night. W...

episapia wrote:a summary? a sentence? does anyone have an answer?

Umm.....you waited 47 mins before posting a followup. Give people a chance to respond.

Gord