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Bear in mind, this survey only went to those marked as "processed." My report was supposedly "processed" (per an auto-mail from mike@anotheruniverse.com) on August 27th, but I didn't get this latest survey. Just want to make sure I take advantage of every opportunity to make Another Universe look b...

Submitted my own detailed complaint and timeline to the IFCC (complaint #I02102911142063), and in it I referred back to your complaint number and to the MSCL DVD forum here. Hopefully something will come of it. Yep, I just did the same. A week or so ago, I sent an e-mail to Ross saying that I would...

Somehow I still manage to NEVER receive any e-mail traffic from Another Universe. I don't think I've ever received a message from them that wasn't a direct response to something that I sent. Admittedly, my e-mail address has changed, but I contacted them and updated my info. Oh, well, I never got an...

This whole situation seems like it's a lot bigger mess than it should be. From the beginning, the idea of selling two versions of the set, one with the first three episodes and one without, seemed like a fairly substantial extra complication. Then all of the credit card problems started (premature c...

am i still razy for sticking with AU? i thought these were FREE yet we're still paying 50$ how insane. There are plenty of reasons to be pissed off at Another Universe, but I don't think this is really one of them. Maybe it's just a matter of semantics, but I don't think so. The price was announced...

I haven't cancelled either. I'm still trying to get back my $115.00 overcharge and, at this point, don't want to start emailing and calling AU about something else. That's my situation, pretty much. I'm still hoping they'll come through with the bonus disc and the lunchbox, so I haven't cancelled. ...

If we wind up with no DVDs, and no refunds, what then? Is there anything we can do, or are we just SOL? I've never been in a situation remotely like this, so I'm unsure of what the process would be if we all wind up with nothing. I asked Jason about this and he never did give me an answer, just kep...

Look at it this way - at least we haven't stormed AU's building yet or started burning Ross in effigy. We're just communicating our disappointment to other people who understand exactly what we're going through. In an ideal world, we would all post only nice things or constructive criticism. But in...

While there may be a bit of over reaction, there are very few to blame for this debacle other than AU. The longer this drags on, the thinner my "benefit of the doubt" for AU wears. That said, I do understand what the original poster was saying and pretty much agree. It appears that we've got plenty...

I'll answer that mail in the next days. After Ross asked the people who didn't get a refund yet in this forum to e-mail him about a week ago, I did so and he promised to do it when I called my CC on Saturday they said, that there is a transaction announced, but that they are not able to tell me wha...