Search found 106 matches

by Ross Rojek
Oct 4th 2002, 1:49 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Where is Ross?
Replies: 15
Views: 2418

I already had 3 posts before I saw this one.
by Ross Rojek
Oct 4th 2002, 1:47 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Bonus Disks - What's on them?
Replies: 26
Views: 4413

Right now, 70 minutes of original interviews.

Footage from the Museum of TV and Radio.

Finalizing footage from MTV.
by Ross Rojek
Oct 4th 2002, 1:44 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Amazon selling for $67 with free shipping.
Replies: 19
Views: 3512

Re: Amazon

trishharvey wrote:So we have to decide if the lunchbox and the bonus disc are worth $45 to us? This is maddening! And we've also lost the benefits that we gained by being early purchasers!
We're working on that as well. We'll be doing something about the price difference and the early purchase issue as well.
by Ross Rojek
Oct 4th 2002, 1:28 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Amazon selling for $67 with free shipping.
Replies: 19
Views: 3512

Well with all the problems, I can understand. The lunchboxes are printed and getting assembled. We will getting them this month. The bonus disk is being finalized and will be printing within a week. BMG is hand inserting the DVD's into the slipcases and will be shipping to us as soon as they are don...
by Ross Rojek
Oct 2nd 2002, 3:03 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: So Jason any decisions on your next DVD project?
Replies: 54
Views: 7930

I'm shocked noone mentioned Misfits of Science. I've already discussed it with Universal. They are still deciding how to handle their TV DVD releases, and shows like that aren't even on the planning board. However they also don't want to license them to anyone else. But I was invited to approach th...
by Ross Rojek
Oct 2nd 2002, 2:58 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Where the Hell are my DVDs?
Replies: 3
Views: 1041

As soon as BMG is done putting them all in slipcases and shipping them to us, we'll ship them to you.
by Ross Rojek
Sep 30th 2002, 10:44 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ross, your website still is still incorrect.
Replies: 10
Views: 1502

But if I had some reason to go back, I definitely would, and it would go a long way to healing AU's relationship with its customers. Already in the works. Along with developing better customer service systems, a good follow up to the MSCL DVD and making the final package better for everyone. It's n...
by Ross Rojek
Sep 29th 2002, 12:00 am
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Daily Updates
Replies: 16
Views: 4098

TessD1891 wrote:Ross- Any idea when you'll get confirmation and thus be able to tell us the new date?
Monday/Tuesday?

I also may be able to confirm everything on the bonus disk too. We're getting close to the end here.
by Ross Rojek
Sep 28th 2002, 11:55 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: an interesting twist, a cry for ab
Replies: 1
Views: 631

Your credit back won't move your place in the order sequence. E-mail me your order number (ross@anotheruniverse.com) and I'll look into it on Monday.
by Ross Rojek
Sep 28th 2002, 6:57 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ross, your website still is still incorrect.
Replies: 10
Views: 1502

I'm not trying to get into an argument with you over this.

The charges were accidentally done through batch information transfers between our computer systems and our processor. We have completely changed that system in order to make sure it can not happen again.
by Ross Rojek
Sep 28th 2002, 4:21 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Ross, your website still is still incorrect.
Replies: 10
Views: 1502

I asked for it to be updated. I'll check with him again.

Also the fraudulent use is refering to customer cc info being hacked or stolen. While the double charge issue is a problem, its still an internal problem.
by Ross Rojek
Sep 28th 2002, 4:11 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Daily Updates
Replies: 16
Views: 4098

kappster, you are confused. AU did not delay the manufacturing of the dvds, but they did post a false shipping date. BMG is more or less on schedule, with a slight packaging error. Nope we posted the date that they told us originally. I've been given a new estimate, but am not going to post it unti...
by Ross Rojek
Sep 28th 2002, 4:05 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: DOES ANOTHER UNIVERSE REALIZE HOW HORRIBLE THEY ARE?
Replies: 10
Views: 1915

Re: Amazing!

George wrote: You have no right to be mad at anyone here at all, it is quite the opposite in fact.

Do your job, and stop the sarcastic remarks.
There wasn't a sarcastic comment there. Just an acceptance of blame and comment about it.
by Ross Rojek
Sep 26th 2002, 8:52 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Another distributor?!
Replies: 5
Views: 1014

At $150 each, I think its the guy that was selling them on ebay earlier this week.
by Ross Rojek
Sep 26th 2002, 8:00 pm
Forum: ARCHIVE: AnotherUniverse 2002 DVD Customer Forum
Topic: Daily Updates
Replies: 16
Views: 4098

Re: Step up, Ross.

1. Does AU have the copies of the DVDs from BMG or not? DO YOU HAVE THE DVDs OR NOT? SIMPLY, YES OR NO. No we are still waiting on BMG to finish them. Calling them will not help, as I talk to them every day. And so has Jason. 2. What is the status of the lunchbox and bonus disc? They needed adjuste...